Work Type
Full timePart timeContract workGig workConsultingVolunteerSeasonal workLocation preference
On-siteLocation: DUBAI, United Arab Emirates
Open to relocation: Yes
FUTUMA KASADHA
DUBAI,United Arab Emirates
Work preference
Summary
Dedicated Hospitality Professional experienced in creating exceptional guest experiences and leading teams. Delivered increased customer satisfaction through effective multi-tasking and swift resolution of issues. Focused on enhancing service standards and team performance through training and strong interpersonal skills.
Overview
1
1
Language
4
4
years of professional experience
Work history
HOSPITALITY ,WAITRESS
RAINBOW STEAK HOUSE
DUBAI
09.2022 - Current
- Provided top-notch customer service which boosted repeat business.
- Coordinated with hospitality team members to maintain high levels of guest comfort and satisfaction.
- Managed large groups efficiently, ensuring a memorable dining experience.
- Assisted customers with menu choices, leading to increased sales.
- Managed guest reservations accurately, ensuring seamless arrivals and positive first impressions., ensuring seamless guest arrival process.
- Ensured a clean and hygienic dining area for an enjoyable dining experience.
- Practised excellent cash handling skills for accurate transactions.
- Ran team training sessions to lift daily hospitality standards.
- Delivered hospitality and catering training, enhancing staff skills and service quality.
- Worked closely with team members to achieve operational excellence.
- Adhered to all safety and hygiene regulations, promoting a safe working environment,.
- Hosted guest speakers from hospitality to share practical student experiences.
Education
CERTIFICT - IMPERIOR RESORT HOTEL
KAMPALA INTERNATIONAL
KAMPALA UGANDASkills
- Event management
- Catering knowledge
- Knowledge in mixology
- Elegant plating presentation
- Hospitality creativity
- Hospitality team leadership
- People-Friendly attitude
Languages
English
Fluent
Timeline
HOSPITALITY ,WAITRESS
RAINBOW STEAK HOUSE
09.2022 - Current
CERTIFICT - IMPERIOR RESORT HOTEL
KAMPALA INTERNATIONAL