G. Bennett
Dubai
Summary
Dynamic HR professional with over 14 years of diverse experience, skilled in leading strategic, people-centric initiatives that enhance business performance and drive organizational growth. Expertise in delivering innovative, tech-enabled HR solutions while maintaining a strong focus on compliance and operational excellence, fostering a culture of continuous improvement. Proven ability to implement strategic HR initiatives and employee development programs that provide significant value, alongside a reputation for cultivating collaborative environments that yield consistent results. Proficient in talent acquisition, policy development, and effective communication, ensuring alignment between organizational goals and employee engagement.
Overview
23
23
years of professional experience
Work History
HR Manager
Threads, Dubai
Dubai, UAE
12.2017 - Current
- Designation: HR Manager | Department: Human Resources
- Promoted progressively from → HR Officer → Senior HR Officer → HR Manager, demonstrating consistent performance, strong leadership capability, and expanding responsibilities within the organization.
- Spearheading end-to-end HR operations for a workforce of over 150 employees and 300 contractors, including permanent and contractual staff across retail outlets and corporate headquarters in the UAE.
- Successfully led the transformation from legacy HR systems to a cloud-based HRMS, improving data integrity and reducing payroll processing time by 40%.
- Championed process automation and operational streamlining initiatives based on Six Sigma principles, resulting in significant efficiency gains.
- Developed and implemented an agile talent acquisition strategy, reducing time-to-hire by 30% while enhancing talent quality and retention.
- Collaborated with executive leadership on workforce planning, succession planning, and aligning HR strategies with long-term business objectives.
- Ensuring monthly payroll accuracy for over 150 employees and 300 contractors and consistent compliance with UAE Labour Law and internal HR policies.
- Played a key role in post-pandemic organizational restructuring, ensuring continuity, employee engagement, and minimal business disruption.
- Technical & Core Skills: Payroll
- HRMS
- UAE Labour Law
- Recruitment & Onboarding
- Employee Relations
- Talent Management
- Performance Management
- Compensation & Benefits
- HR Policies
- Employee Engagement
- Microsoft Dynamics DAX
- Microsoft Office Suite
- HR Reporting
- Six Sigma Process Improvement
- Core Functional Areas: Talent Acquisition - Induction and On-boarding, Employee Relations / HR Operations, Employee Engagement, Performance Management and Rewards, Exit Formalities and Offboarding
HR and Administration Officer
Triburg Group of Companies
Dubai, UAE
06.2016 - 01.2017
- Managed the daily operations of the HR department, ensuring smooth implementation of HR policies, procedures, and compliance with regulatory requirements.
- Led end-to-end recruitment activities, including talent sourcing, onboarding, completion of joining formalities, and conducting induction programs aligned with company standards.
- Oversaw all HR documentation, including employee file management, document verification, attendance and leave tracking, and biometric system administration.
- Coordinated visa processing and labour contract management, working closely with PROs and government authorities for issuance, renewal, and cancellation of work permits, labour cards, and residency visas.
- Drafted and maintained employment contracts and personnel files in line with Ministry of Labour and Education regulations.
- Prepared and analyzed HR reports including staff turnover, absenteeism, and headcount, supporting data-driven workforce planning.
- Contributed to performance management and workforce planning initiatives, maintaining and updating the HRIS database for accurate records and reporting.
HR Operations Analyst – Subject Matter Expert
Honeywell Technology Solutions Lab
India
02.2010 - 02.2016
- Oversaw end-to-end HR administration, managing the full employee lifecycle from onboarding to exit, ensuring timely and compliant processing of all HR-related transactions.
- Handled diverse HR operations requests including payroll inputs, employee awards, employment verifications, leave management, benefit programs (e.g., car administration), Sodexo coupon distribution, vendor billing, and purchase order/invoice processing.
- Led HR communications and training initiatives, developing and delivering presentations to staff on policy updates, process changes, and system enhancements.
- Championed continuous improvement projects such as Waste Management, Rapid Problem Solving, and Built-in Quality (BIQ) to enhance efficiency in HR administration processes across India.
- Served as a central point of contact for cross-functional coordination, collaborating with vendors, HR Generalists, HR-IT, and support teams to resolve escalations and ensure service excellence.
- Provided strategic data analysis and reporting, identifying trends, gaps, and opportunities to optimize HR performance and drive data-driven decisions.
- Participated in HR systems performance discussions with Centers of Excellence (COEs) and technical teams, offering actionable insights for tool enhancements and user experience improvements.
- Assessed employee development needs, facilitated skill gap analyses, and supported training initiatives to promote continuous learning and capability building.
- Designed and executed knowledge transfer strategies, including planning, implementation, documentation, and team training.
- Delivered weekly trend reports and contributed to the development of quality monitoring tools and methodologies, ensuring alignment with organizational standards.
- Provided subject matter expertise in HR systems, with hands-on experience in Siebel CRM, PeopleSoft 9.1 (Job, Compensation & Benefits modules), and UAT testing for Taleo (Oracle recruiting tool).
Process Executive
DEUTSCHE BANK
India
10.2006 - 11.2008
- Managed end-of-day reconciliation of high-value payments exceeding USD 50 million, ensuring accuracy and mitigating financial risk.
- Executed interest and coupon payments for Euro Commercial Paper, Medium-Term Notes, and Bonds, interacting with global institutional clients.
- Processed payment instructions using Deutsche Bank’s proprietary issue control system, coordinating with international clearing systems.
- Handled client queries related to payment status, interest rates, and credit assessments, maintaining strong client service standards.
- Confirmed high-value payments and initiated track-and-pay actions to trace missing funds and resolve discrepancies.
- Worked closely with internal teams, clearing systems, and swap counterparties to resolve unmatched payments and payment exceptions.
- Liaised with Fortune 50 clients, ensuring timely resolution of high-priority transactions and inquiries.
- Investigated and resolved cash breaks resulting from partial or non-receipt of funds from issuers.
Process Associate
HSBC Bank
India
12.2005 - 09.2006
- Managed trade-level reconciliations for a range of financial instruments, including cash equities (stocks, warrants) and fixed income securities (corporate and government bonds).
- Handled the setup and maintenance of client accounts, including prime broker accounts, foreign fixed income accounts, and directed accounts, in accordance with client specifications.
- Enabled account amendments for fund managers and processed market-specific updates based on operational requirements.
- Resolved discrepancies through error log management, ensuring data accuracy across systems and timely updates to client portfolios.
Senior Customer Service Executive
Mphasis
India
09.2002 - 06.2005
- Delivered real-time offshore customer support, resolving client queries with a focus on accuracy, efficiency, and professionalism.
- Ensured high-quality service delivery in alignment with Service Level Agreements (SLAs) and client expectations, contributing to strong customer satisfaction scores.
- Generated and analyzed MIS reports to aid team performance tracking.
- Conducted regular call monitoring and quality audits to ensure compliance with internal processes and customer service standards. Consistently exceeded performance targets and contributed to process improvements.
- Actively collaborated with the ISO Quality Management team, promoting process awareness and contributing to knowledge sharing initiatives related to quality system standards.
Education
Honors Graduate - Public Administration
I.G.N.O.U
Skills
- Payroll
- HRMS
- UAE Labour Law
- Recruitment & Onboarding
- Employee Relations
- Talent Management
- Performance Management
- Compensation & Benefits
- HR Policies
- Employee Engagement
- Microsoft Dynamics DAX
- Microsoft Office Suite
- HR Reporting
- Six Sigma Process Improvement
Accomplishments
- Human Resource Services Customer Excellence Award – Recognized for exceeding service-level commitments by proactively identifying and addressing critical business needs.
- Outstanding Progress Award – GEMS Education – Honored for championing key Child Safeguarding Audit parameters, reinforcing a culture of safety and compliance.
- Customer Excellence Award – Honeywell Global Operations – Awarded for consistently exceeding Customer Satisfaction Scores and driving measurable value in Cost, Quality, Delivery, and Growth.
- Continuous Improvement Award – Honeywell – Commended for implementing a PAN India solution that streamlined the tax benefit declaration process, enhancing efficiency across operations.
- Actively contributed to CSR initiatives, leading impactful projects aimed at uplifting underprivileged communities.
- Certified Senior Professional in First Aid, accredited by St. John Ambulance, Indian Red Cross Society, and Dubai Health Authority.
Languages
English
Hindi
Kannada (Read & Write)
Profile at a Glance
- Seasoned Human Resources professional with over 14 years of experience in HR, Administration, and 5 years in Client Relations across national and global operations. Proven track record of delivering high-impact HR solutions with a strong focus on employee experience, compliance, and stakeholder collaboration.
- Expert in onboarding, HR compliance, payroll coordination, and cross-functional support involving Finance, Payroll Vendors, and internal teams to ensure seamless service delivery. Known for problem-solving acumen, data integrity, and a passion for driving continuous improvement.
- Highly organized and results-driven, with strengths in time management, process optimization, and a customer-centric approach to HR operations.
Philately, Pet Care and Youth Counselling
Certified First Aider and Fire Warden Certification
Timeline
HR Manager
Threads, Dubai
12.2017 - Current
HR and Administration Officer
Triburg Group of Companies
06.2016 - 01.2017
HR Operations Analyst – Subject Matter Expert
Honeywell Technology Solutions Lab
02.2010 - 02.2016
Process Executive
DEUTSCHE BANK
10.2006 - 11.2008
Process Associate
HSBC Bank
12.2005 - 09.2006
Senior Customer Service Executive
Mphasis
09.2002 - 06.2005
Honors Graduate - Public Administration
I.G.N.O.U