Gabriel Albert
Dubai
Summary
Experienced Customer Service Specialist with over 5 years of expertise, seeking transition to Administrative Support Role. Skilled in managing client communication, document organization, and operational coordination. Strong interpersonal and organizational skills, with proficiency in office administration, scheduling, and internal logistics.
Overview
9
9
years of professional experience
Work History
Self Employed
02.2022 - Current
- Managed comprehensive administrative operations for a home-based business, ensuring efficient workflow and organization.
- Oversaw inventory tracking to maintain accurate stock levels and facilitate timely order fulfillment.
- Coordinated with suppliers and service providers to ensure smooth business operations and cost-effective resource management.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Services Executive
Accenture Pvt. Ltd.
10.2019 - 01.2022
- Collaborated with the management team to ensure up-to-date product knowledge and adherence to evolving company policies.
- Delivered prompt and effective service to Amazon Sellers, including the appropriate escalation of issues.
- Maintained strong performance metrics focusing on quality, productivity, and first contact resolution.
- Processed and entered music record data accurately within specified time constraints for the Snapchat Music Research project.
Customer Services Executive
Capita India Pvt. Ltd.
07.2017 - 03.2019
- Addressed incoming customer inquiries through chat, focusing on billing issues, product concerns, service questions, and general client issues.
- Updated customer records in the service database with precision during and after interactions to ensure data accuracy.
- Employed problem-solving skills to transform customer frustrations into satisfaction, contributing to customer retention and loyalty.
Business Development Executive
WittyFeed
08.2016 - 01.2017
- Collaborated with the Partnership and Business Development team to foster long-term strategic relationships.
- Managed content syndication initiatives across various media industry platforms.
- Coordinated efforts to successfully convert leads from international agencies into partnerships.
- Conducted thorough research to identify and build a robust pipeline of potential business partners.
Education
Bachelor of Computer Science Engineering - Courses
Acropolis Institute of Technology and Research
12.2015
Senior Secondary - Courses
St. Paul's H.S School
12.2011
High Secondary - Courses
St. Paul’s H.S School
12.2009
Skills
- Administrative support proficiency
- Sales expertise
- Proficient in MS Office Suite
- Digital advertising expertise
- Digital advertising management
- Client relationship management
- Professional email correspondence
- Telemarketing expertise
Hobbies and Interests
- Photography
- Music
Timeline
Self Employed
02.2022 - Current
Customer Services Executive
Accenture Pvt. Ltd.
10.2019 - 01.2022
Customer Services Executive
Capita India Pvt. Ltd.
07.2017 - 03.2019
Business Development Executive
WittyFeed
08.2016 - 01.2017
Senior Secondary - Courses
St. Paul's H.S School
High Secondary - Courses
St. Paul’s H.S School
Bachelor of Computer Science Engineering - Courses
Acropolis Institute of Technology and Research
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