Summary
Overview
Work history
Education
Skills
Interests
Languages
Certification
Timeline
BusinessDevelopmentManager
GAFFAR SHAIKH

GAFFAR SHAIKH

DUBAI,UAE

Summary

Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Dubai
08.2021 - Current

Guest Service Executive

Burj Al Arab
Dubai
10.2018 - 08.2021
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Processing payments and sending confirmation details to customers
  • Sorting out any issues that may arise with bookings or reservations
  • Selling and promoting reservation services
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded
  • Providing support to customers who may need to amend or cancel a reservation
  • Providing hotel and product knowledge to a guest's
  • Cluster Buggy driver's at MadinatJumeirah
  • Maintain a cheerful, helpful and friendly attitude towards colleagues and guests alike and provide a courteous and professional service at all times
  • Drive guests in the buggies wherever required within the resort following the schedule given by the team Leader, or upon guest request
  • Answer all guest questions with a high level of knowledge about
  • MJ, BAA and JBH facilities and services as well as Dubai and other Jumeirah properties
  • To provide guests assistance with luggage, baby strollers etc when required
  • Be an expert on the function and operation of all buggy controls, gauges and warning lights
  • Maintain a valid buggy-driving license
  • Record usage of buggies on the appropriate forms
  • Ensure close communication with the buggy base operator and
  • Team Leader
  • To assist in ensuring that all buggies are kept well maintained and clean at all times, any technical fault should be reported to the Team Leader.

Education

High School Diploma -

st. agresan high school
Navi MUMBAI

Skills

Customer Service

  • Fast Learner
  • Leadership
  • Effective Time
  • Management
  • Ability to Multitask
  • Ability to Work in a
  • Team
  • Customer Relationship
  • Employee management
  • Opera PMS
  • POS systems

Interests

Hobbies , Cooking, Music, Travelling.

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Marathi
Advanced

Certification

  • Achievement Certificate
  • Employee of the month
  • Buggy hotel controller MADINATH JUMEIRAH
  • Employee of the month
  • February 20219
  • November 2019
  • Nominee for Employee of the month
  • June2019
  • Top seller of the month (INSIDE BURJ AL ARAB)
  • For achieving the highest walk-in revenue for the month of August 2022.


Timeline

08.2021 - Current

Guest Service Executive

Burj Al Arab
10.2018 - 08.2021

High School Diploma -

st. agresan high school

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GAFFAR SHAIKH