GAGANDEEP SINGH
Sales Manager
Dubai
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sale Executive
HDFC Bank Ltd Branch
Hoshiarpur
2015.11 - 2017.10
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Relationship Officer
IKYA Human Capital Solution
Hoshiarpur
2017.10 - 2019.10
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Utilized CRM applications for recording and tracking client interactions.
- Maintained and built close relationships with customers through regular contact and visits.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Relationship Manager
AU Small Finance Bank Ltd
Hoshiarpur
2019.10 - 2021.05
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
Relationship Manager
HDFC Bank Ltd
Hoshiarpur
2021.05 - 2022.10
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Assistant Sales Manager
DEKRA Middle East FZE
Dubai
2022.10 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Liaised between customers and product development team to recommend product improvements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Commerce - Ecommerce
2012.05 - 2015.06
Other - INTERMEDIATE
2010.04 - 2012.04
Skills
Executive sales strategies
Sales expertise
Report preparation
CRM
Timeline
Assistant Sales Manager - DEKRA Middle East FZE
2022.10 - Current
Relationship Manager - HDFC Bank Ltd
2021.05 - 2022.10
Relationship Manager - AU Small Finance Bank Ltd
2019.10 - 2021.05
Relationship Officer - IKYA Human Capital Solution
2017.10 - 2019.10
Sale Executive - HDFC Bank Ltd Branch
2015.11 - 2017.10
SD Collage - Bachelor of Commerce, Ecommerce
2012.05 - 2015.06
D.A.V School - Other, INTERMEDIATE
2010.04 - 2012.04