Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Gagandeep Singh

Gagandeep Singh

Dubai,United Arab Emirates

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

F&B Host

Legoland Dubai Parks & Resorts
Dubai, U.A.E
09.2022 - Current
  • Created a welcoming environment with friendly interactions and prompt service.
  • Adapted quickly to changing work schedules, maintaining productivity during peak hours.
  • Communicated effectively with kitchen staff, resulting in timely order deliveries.
  • Followed hygiene and safety regulations to uphold high standards of health protection.
  • Assisted guests with special dietary requests, ensuring their comfort and safety.
  • Developed strong relationships with regular customers, encouraging repeat visits.
  • Collaborated on promotional activities that increased restaurant visibility.
  • Corresponded promptly to online queries, improving guest relations.
  • Provided comprehensive menu knowledge for informed meal choices.
  • Utilised point-of-sale systems, facilitating seamless billing processes.
  • Ensured guest satisfaction by providing excellent customer service.
  • Coordinated private event set-up, delivering successful hosting experiences.
  • Trained new employees to ensure consistent quality of service.
  • Worked closely with the management team, contributing to business improvements.
  • Maintained clean and organised space to comply with hygiene and health regulations.
  • Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.

Attraction Crew

Kidzania
Delhi, India
06.2021 - 06.2022
  • Attended to customers with friendly and accurate service.
  • Maintained cleanliness and safety of facility for enhanced user experience.
  • Coordinated holiday programmes, promoting fun-filled experiences for children.
  • Completed daily inspections of play areas to ensure safety standards were upheld.
  • Streamlined check-in process, enhancing visitor experience.
  • Assisted in the organisation of recreational events to boost community engagement.
  • Enhanced team collaboration by facilitating group activities.
  • Provided first aid support, safeguarding participants' health.
  • Ensured customer satisfaction by providing excellent service.
  • Addressed group behavioural issues and promote fun, safety and inclusivity.

Security Officer

Ejadah Asset Management
Dubai, U.A.E
03.2018 - 02.2020
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Carried out health and safety risk assessments accurately for reducing potential hazards.

Education

High School Diploma - Arts

S.B.A.C Senior Secondary School
Hoshiarpur / India
03.2002 - 04.2004

Bachelor of Arts - Arts

Punjab University
Chandigarh/India
04.2005 - 03.2007

Skills

  • Professional etiquette
  • Patient with customers
  • Recreational equipment operation
  • Patience under pressure
  • Time management efficiency
  • Customer Service
  • Communication skills
  • Health and Safety Compliance
  • CPR certification
  • Clear communication

Languages

English
Advanced
Hindi
Advanced
Punjabi
Advanced

Affiliations

  • Travelling
  • Reading
  • Watching Movies
  • Morning tea

Certification

FIRST AID CERTIFICATE

Timeline

F&B Host

Legoland Dubai Parks & Resorts
09.2022 - Current

Attraction Crew

Kidzania
06.2021 - 06.2022

Security Officer

Ejadah Asset Management
03.2018 - 02.2020

Bachelor of Arts - Arts

Punjab University
04.2005 - 03.2007

High School Diploma - Arts

S.B.A.C Senior Secondary School
03.2002 - 04.2004

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Gagandeep Singh