Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Gagandeep Singh

Gagandeep Singh

Dubai,U.A.E

Summary

Friendly and approachable, with strong communication abilities and knack for problem-solving. Skilled in handling customer queries and managing challenging situations. Eager to enhance guest experiences and contribute positively .

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Guest service representative

Legoland Dubai Parks & Resorts
Dubai, U.A.E
09.2022 - Current
  • Delivered personalised service to "the" guests with special needs or requests.
  • Managed over a" 100 guest per slot.
  • Provided local area information to tourists, enhancing their holiday experience.
  • Interpersonal skills to build rapport with frequent visitors, encouraging loyalty towards the restaurants.
  • Handled telephone enquiries effectively, improved communication standards.
  • Managed reservation system proficiently leading to accurate record keeping and data management.
  • Conducted regular feedback surveys from guests for continuous improvement in service quality.
  • Collaborated with team members to improve overall guest services efficiency and effectiveness.
  • Greeted guests warmly and professionally for positive first impressions.
  • Verified ID and payment methods of guests.
  • Utilised interpersonal skills to build rapport with frequent visitors, encouraging loyalty towards the hotel brand.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Advised guests of current offers and promotions to upsell services.
  • Informed guests regarding events and announcements.
  • Delivered first class customer care through polite, professional service.
  • Managed incoming calls effectively using switchboard systems.
  • Resolved guest queries efficiently, resulting in increased satisfaction rates.
  • Enhanced guest experience by providing excellent customer service.
  • \

Attraction attendant

Kidzania
Delhi, India
10.2020 - 09.2022
  • Greeted visitors warmly upon arrival, set a positive tone for their visit.
  • Directed guests towards appropriate queues or seating areas to facilitate easy navigation.
  • Demonstrated flexibility whilst covering different positions around the park as needed.
  • Provided exceptional customer service for an enjoyable visitor experience.
  • Ensured guest safety by enforcing rules and regulations of the attraction.
  • Delivered informative presentations about the attractions for enhanced visitor understanding.
  • Maintained cleanliness and orderliness of attraction premises to uphold a pleasant environment.
  • Participated in special events held at the park, contributed to their success.
  • Assisted in emergency situations, ensured guest security.
  • Reported any equipment malfunctions immediately, prevented accidents or delays.
  • Kept calm under pressure during busy periods for seamless operations.
  • Directed guests to correct seating locations and answered questions about facility amenities.
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.

Concierge

Ejadah Facilities Management Solution
Dubai, U.A.E
03.2018 - 02.2020
  • Ensured smooth operations for daily concierge activities.
  • Facilitated efficient check-ins and check-outs for seamless guest transitions.
  • Delivered exceptional service to VIP guests, exceeding expectations.
  • Enhanced guest satisfaction by providing excellent customer service.
  • Managed reservation system accurately, reducing booking conflicts.
  • Managed front desk operations effectively during peak hours.
  • Responded swiftly to guest inquiries, ensuring satisfaction.
  • Maintained professional demeanour whilst dealing with difficult situations.
  • Coordinated transportation arrangements for timely pick-ups and drop-offs.
  • Handled complaints professionally, resolving issues promptly.
  • Maintained up-to-date knowledge of local attractions for better recommendations.

Education

High School Diploma - Arts

S.B.A.C Senior Secondary School
Hoshiarpur
03.2002 - 04.2004

Bachelor of Arts - Arts

Punjab University
Hoshiarpur
04.2005 - 03.2007

Skills

  • Service-Focused
  • Customer satisfaction evaluation
  • Multilingual communication
  • Customer-Oriented attitude
  • Security protocols adherence
  • Knowledge of tourism industry
  • Knowledge of local attractions
  • Cross-selling techniques
  • Complaint handling
  • Guest experience
  • First aid certificate
  • Polite telephone manner
  • Customer Service

Languages

English
Advanced
Hindi
Native
Punjabi
Native
French
Elementary

Affiliations

  • Travelling
  • Reading
  • Watching Movies

Certification

- Emergency First Aider Plus Defib & CPR.

- Fire & Safety Certificate.

Timeline

Guest service representative

Legoland Dubai Parks & Resorts
09.2022 - Current

Attraction attendant

Kidzania
10.2020 - 09.2022

Concierge

Ejadah Facilities Management Solution
03.2018 - 02.2020

Bachelor of Arts - Arts

Punjab University
04.2005 - 03.2007

High School Diploma - Arts

S.B.A.C Senior Secondary School
03.2002 - 04.2004

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Gagandeep Singh