GALINI PECHLIVANIDOU
HEAD WAITRESS
Dubai,DU
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
15
15
years of professional experience
Work History
HEAD WAITRESS
Atlantis, The Palm
2023.10 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
Office Worker
HELIOS A.E
2018.01 - 2023.07
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
HEAD WAITRESS
Sani Resort
2012.03 - 2017.11
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Bartender
CHANDRIS DASSIA
2010.03 - 2011.11
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
DIPLOMA - TOURISM AND HOSPITALITY INDUSTRY
TEE PROFESSIONAL SCHOOL
EUOSMOS,THESSALONIKI 2001.04 -
Skills
Table Setting
Customer Service
Food presentation
Team Management
Safe Food Handling
Order Taking
Order Accuracy
Menu Memorization
Cash Handling
Management Support
Allergy awareness
Sales Techniques
POS system operations
Timeline
HEAD WAITRESS
Atlantis, The Palm
2023.10 - Current
Office Worker
HELIOS A.E
2018.01 - 2023.07
HEAD WAITRESS
Sani Resort
2012.03 - 2017.11
Bartender
CHANDRIS DASSIA
2010.03 - 2011.11
DIPLOMA - TOURISM AND HOSPITALITY INDUSTRY
TEE PROFESSIONAL SCHOOL
2001.04 -
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