Galiya Naymanova
Dubai
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice.
Overview
11
11
years of professional experience
Work History
Client Advisor
Tiffany&Co
10.2018 - Current
- Delivered outstanding client service, contributing to a 25% increase in repeat customer visits.
- Assisted clients with product selection, tailored recommendations based on personal preferences and current trends.
- Managed inventory and maintained store presentation, ensuring alignment with brand standards.
- Conducted client follow-ups and special requests, enhancing customer satisfaction and loyalty.
- Organized exclusive in-store events and private viewings, increasing high-value sales.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Sales Associate
Al Tayer Group
02.2016 - 08.2018
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Chinese-English Translator
Miraj Museum
06.2013 - 11.2015
- Developed customized translation solutions tailored to clients'' unique requirements, ensuring outstanding results aligned with their objectives.
- Strengthened client relationships through effective consultation on language nuances impacting their target audience engagement.
- Streamlined communication between Chinese and English speakers, providing real-time interpretation services during meetings.
- Increased client satisfaction by delivering timely and accurate translations for business documents, legal contracts, and marketing materials.
Education
Bachelor - Chinese Philology
Ablai Khan University of Foreign Languages
Kazakhstan06.2012
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Portfolio Management
- Professionalism and Etiquette
- Analytical Thinking
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Client Advisor
Tiffany&Co
10.2018 - Current
Sales Associate
Al Tayer Group
02.2016 - 08.2018
Chinese-English Translator
Miraj Museum
06.2013 - 11.2015
Bachelor - Chinese Philology
Ablai Khan University of Foreign Languages
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