Summary
Overview
Work History
Education
Skills
Certification
Traveling / Music / Cooking / Gym
Languages
Timeline
Generic
Gamal Abdalmawla

Gamal Abdalmawla

Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Vodafone UK
04.2021 - 06.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Head Waiter

Kaporia Restaurant
02.2019 - 02.2021
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.

Restaurant Waiter

Kaporia Restaurant
09.2017 - 05.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelore of Commerce

University Of Mansoura
EGYPT (Mansoura)
08.2021

Skills

  • Public Relation
  • Team Work
  • Time Management
  • Critical Thinking
  • Effective Communication
  • Leadership

Certification

  • Human Resource Program(05/10/2020 to 02/11/2020)


  • Internet & Computing Core Certifications Ic3 (16/01/2020 to 05/03/2020


  • English Language - General English Level 5 with grade of Good

Traveling / Music / Cooking / Gym

i like to travel places to learn the different culture understand their living to talk with different kind of mindset  to grow and educate my self 


every music i listen is part of my memory which great to hold with my self 


cooking is something i love since my childhood & my family business into Hospitality 


Sports & Gyming is all of Above

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
French
Beginner (A1)

Timeline

Customer Service Representative

Vodafone UK
04.2021 - 06.2023

Head Waiter

Kaporia Restaurant
02.2019 - 02.2021

Restaurant Waiter

Kaporia Restaurant
09.2017 - 05.2018

Bachelore of Commerce

University Of Mansoura

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Gamal Abdalmawla