Gamal Ghazy
Dubai
Summary
With over 20 years of experience in digital transformation, I am a results-oriented and energetic leader who aligns digital strategy with business objectives and delivers value-added solutions. As the Head of Business Applications at Nakheel, a leading real estate development company in Dubai, I oversee the design, implementation, and management of digital enterprise solutions across various business units and functions, including ERP, CRM, and Digital systems. Before joining Nakheel in February 2023, I was the Salesforce Practice Leader and the Associate Partner/Delivery Director at IBM, a global technology and consulting company, for more than four years. I led a team of 30+ professionals to successfully deliver 20+ digital transformations on Salesforce platform across multiple industries, such as public sector, financial services, retail, and utilities. I also developed the go-to-market strategy, drove customer engagements, acquired and mentored talents, and worked alongside the customer experience design team to deliver complex and holistic digital transformations. I have strong skills in project delivery and governance, client relationship management, sales and delivery coaching and leadership, digital strategy and business analysis, and vendor relationship management. I am passionate about leveraging technology and data analytics to drive change and achieve business goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Business Applications
Nakheel
Dubai
02.2023 - Current
- As the Head of Business Process and Applications at Nakheel, I led a comprehensive digital transformation initiative, driving innovation and strategic overhaul across business processes and IT applications
- My role involved crafting and executing a forward-thinking digital strategy, aligning technology advancements with business goals to foster sustainable growth and competitive advantage
- I spearheaded the integration of cutting-edge technology to streamline operations and enhance customer experiences
- My leadership ensured the successful adoption of digital solutions, leading to improved efficiency, reduced costs, and a robust framework for continuous innovation
- Under my guidance, the organization achieved significant milestones in digital maturity, positioning Nakheel at the forefront of the real estate industry's technological evolution.
Salesforce Practice Leader- MEA
IBM
United Arab Emirates
11.2021 - 02.2023
- Being Part of the Customer Transformation team (IBM iX) responsible to develop go to market strategy, drive customer engagements, acquire and mentor talents within the Salesforce practice working alongside customer experience design team to deliver a complete complex digital transformations across out clients organisations.
Associate Partner/Delivery Director - Salesforce Practice
IBM
Sydney
09.2018 - 11.2021
- Managed a team of 30+ Consultants, Architects, Project managers to successfully deliver 20+ digital transformations on Salesforce platform across multiple industries including Public sector, Financial services, Retail and Utilities.
Project Manager
IBM
Melbourne
06.2017 - 09.2018
- During IBM acquisition of Bluewolf Successfully managed and delivered complex digital transformation projects across Real estate and education industries for large organisations on Salesforce platform.
Business Analyst/Project Director
H2E2
Dubai
10.2015 - 02.2017
- As a co-founder of the company have started my role to build, grow and support the growth of B2B/B2C Lifestyle Mobile App and Portal.
Applications Director
Arabtec Holding PJSC
Abu Dhabi
04.2014 - 09.2015
- Reporting to the GCFO, and working closely with other CXOs of the company and unit heads managed to achieve the following: Work across functions with business CxO's in mapping and automating business process and KPI's
- Developed with stakeholders (Verticals CFO's) a 5-year strategy and roadmap for ERP, CRM and Enterprise Performance Management implementation across Arabtec Holding's companies
- Managed a team of 30+ consultants for ERP and CRM
- Selection and Project Management of Oracle eBusiness suite ERP across the group in total of 30 entities and branches budgeting to USD 10 Million
- Worked closely with the business excellence team to re-engineer and more effectively map and automate the delegation of authority matrix, led to reduce the approval cycle time and enforce them
- Conducted extensive business and process analysis activities, culminating in consolidated scope of works for the RFP
- Negotiated licensing and professional services provision with the vendors like (Oracle, Salesforce.com, Satyam, Sun, etc…) and managed SLA's
- Coached and developed Applications team in business functions and effective prioritization, leading to consistent and timely delivery of business requirements.
Director of Applications
TECOM Investments
Dubai
10.2011 - 04.2014
- Responsible for business and technical solution delivery, and specifically mapping and optimizing business processes to the ERP of choice (Oracle)
- In addition to leading the internal team, performed the PMO function across Dubai Holding entities, including DH Commercial Operations, Dubai Properties Group, EITL, DHCA, and TECOM business units
- Manage a team of 30+ consultant (insource and outsource)
- Responsible for the Group Enterprise resource planning system (60+ operating unit, multi industries, 400+ core users, 2000+ self-service users, multi currency)
- Handling mega projects related to the Enterprise resource planning system (AED 16 million project, report to CxO's Committee as project stakeholders and verticals board)
- Developed with stakeholders (Verticals CFO's) a 5-year strategy and roadmap for ERP and Enterprise Performance Management implementation across Dubai Holding's companies
- Conducted extensive business and process analysis activities, culminating in consolidated scope of works for the RFP
- Negotiated licensing and professional services provision with the vendors like (Oracle, Satyam, Sun, etc ) and manage SLA's
- Re-designed key ERP functions, resulting in the technical stabilization and functional enhancement of existing ERP
- Worked closely with the business excellence team to re-engineer and more effectively map and automate the delegation of authority matrix, resulting in a drastic reduction of approval cycle times
- Participated in developing end-to-end integration architecture, resulting in complete automation of built-to-sell, built-to-lease, and land management, from customer-facing functions to back-office financials processing
- Coached and developed ERP team in business functions and effective prioritization, leading to consistent and timely delivery of business requirements
- Work across functions with business CxO's in mapping and automating business process and KPI's.
ERP Manager
TECOM Investments
Dubai
06.2010 - 11.2011
- Manage ERP team in order to maintain high standard support and provide consulting service for Dubai Holding Group entities.
Product Manager
eSolutions
Dubai
11.2007 - 05.2010
- Responsible for implementation of the Microsoft business solutions, including pre-sales, project management and consultancy services
- Managed the end-to-end process for localizing payroll modules for Middle East
- Conducted gap analysis and feature mapping activities, including process re-engineering
- Implementation of end-to-end ERP solution for various clients.
Functional Consultant
iTeam
Doha
01.2006 - 09.2007
- Responsible for analysis, design and implementation of custom products based on Microsoft technologies
- Led the analysis, design and implementation of localized Middle East modules for human resources and payroll
- Led the implementation of localized procurement and budgeting modules for government and semi-government institutions.
Business Analyst
HumanSoft Learning
Doha
07.2004 - 12.2005
- Responsible for heading the IT function for Qatar branch of HumanSoft
- Planned and scheduled implementation projects on Microsoft Great Plains, as well as custom development engagements.
Senior Developer and Designer
LADIS
Cairo
08.2001 - 07.2004
- Responsible for design and development of legislation systems for the Egyptian courts
- Developed and automated Egyptian courts processes and solution implementation.
Education
Bachelor of Engineering - Computer
Cairo University
01.2001
Skills
- IT Strategy
- Digital Transformation
- Business Process Re-engineering
- CRM Platforms
- Enterprise Resource planning Systems
- Digital Experience
Websites
Certification
- Financial Reporting Design
- Salesforce Certified Sales Cloud Consultant
- Microsoft Dynamics AX Financials
- Microsoft Dynamics AX Trade and Logistics
- Microsoft Dynamics GP installation and Configuration
Personal Information
Title: Head of Business Applications @ Nakheel | Digital Transformation Leader
Languages
- English, Full Professional
- Arabic, Native or Bilingual
References
References available upon request.
Timeline
Head of Business Applications
Nakheel
02.2023 - Current
Salesforce Practice Leader- MEA
IBM
11.2021 - 02.2023
Associate Partner/Delivery Director - Salesforce Practice
IBM
09.2018 - 11.2021
Project Manager
IBM
06.2017 - 09.2018
Business Analyst/Project Director
H2E2
10.2015 - 02.2017
Applications Director
Arabtec Holding PJSC
04.2014 - 09.2015
Director of Applications
TECOM Investments
10.2011 - 04.2014
ERP Manager
TECOM Investments
06.2010 - 11.2011
Product Manager
eSolutions
11.2007 - 05.2010
Functional Consultant
iTeam
01.2006 - 09.2007
Business Analyst
HumanSoft Learning
07.2004 - 12.2005
Senior Developer and Designer
LADIS
08.2001 - 07.2004
Bachelor of Engineering - Computer
Cairo University
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