Gambrah Junior Boateng
Dubai
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Emirates National Oil, Retail
03.2023 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
Sales Assistant
Emirates National oil, Retail
06.2022 - 03.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Established rapport with customers using active listening and interpersonal skills.
Physician Assistant, Intern
St Maryʻs Government Hospital
04.2021 - 05.2022
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Referred to and consulted with physicians and other healthcare providers on patient care.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
Education
Bachelor of Science - Health Sciences
University Of Capecoast, College of Health, Yamfo.
Sunyani, Ghana10.2020
High School Diploma -
SDA Senior High School, Kenyase.
Kumasi, Ghana02.2015
Skills
- Equipment Efficiency
- Store Opening and Closing
- Administrative Duties
- Daily Cash Management
- Financial Management
- Motivational Leadership
Accomplishments
- Resolved product issue through consumer testing.
- through effectively helping with [Task].
- Won employee of the first and second quarter of 2023 by completing scoring 100% in the companies mystery shopper program with accuracy and efficiency.
Timeline
Shift Supervisor
Emirates National Oil, Retail
03.2023 - 04.2023
Sales Assistant
Emirates National oil, Retail
06.2022 - 03.2023
Physician Assistant, Intern
St Maryʻs Government Hospital
04.2021 - 05.2022
Bachelor of Science - Health Sciences
University Of Capecoast, College of Health, Yamfo.
High School Diploma -
SDA Senior High School, Kenyase.
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