Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
ganesh pujara

ganesh pujara

Dubai

Summary

Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Receptionist

Happy Sunday Ladies SPA Club EST.
Bur Dubai, Dubai
10.2020 - 09.2024
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Reduced waiting times through effective time and resource management.

Bartenter

Gourmet Investments PVT.LTD.
Mumbai, India
05.2018 - 09.2019
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.

Freelance Bartender

Barsolution LLp
Mumbai, India
09.2017 - 01.2018
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Resolved customer complaints promptly to maintain good relationships.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Collaborated with team members to provide seamless service during busy periods.

Receptionist

Hotel Devotee
Dhangadhi, nepal
05.2010 - 01.2012
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Maintained accurate logs of visitor entries for security purposes.

Education

High School Diploma - Hotel Management

Sudur Paschimanchal Academy
Dhangadhi, Nepal

Diploma - Bartenter

Cocktails & Dreams
Mumbai, India

Skills

  • Customer service
  • Telephone etiquette
  • Visitor management
  • Record keeping
  • Reception area maintenance
  • Time management
  • Client confidentiality understanding
  • Customer relationship building
  • Inventory control
  • Event coordination
  • Hospitality standards
  • Excellent telephone manner

Languages

English
Upper intermediate
Hindi
Proficient (C2)
Nepali
Proficient (C2)
Malay
Intermediate

Certification

The Corralejo Margarita Challenge, V th Edition All India Bartender Competition

Perrir Mixology Master Class

Cointreau Mixology

Jack Daniels Mater of Mellowing



Timeline

Receptionist

Happy Sunday Ladies SPA Club EST.
10.2020 - 09.2024

Bartenter

Gourmet Investments PVT.LTD.
05.2018 - 09.2019

Freelance Bartender

Barsolution LLp
09.2017 - 01.2018

Receptionist

Hotel Devotee
05.2010 - 01.2012

High School Diploma - Hotel Management

Sudur Paschimanchal Academy

Diploma - Bartenter

Cocktails & Dreams

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ganesh pujara