Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ganesh Kumar  Gole

Ganesh Kumar Gole

Nepal,Bagmati province

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2

Years of professional experience in access 1 cash collection

5
5

Security officer

1
1

VMs system

3
3

Access control

2
2

Years of professional experience in access 1 cash collection

2
2

Years of professional experience in access 1 cash collection

2
2

Years of professional experience in access 1 cash collection

Work History

Customer Service Representative

Concordia Dmcc
12.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.

Education

+2 - Social Sciences Education

Agree Bhim Secondary School
Nepal

Skills

  • Product Knowledge
  • Account Updating
  • Scheduling
  • Complaint Resolution
  • Call Management
  • Paperwork Processing
  • Report Generation
  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Data Entry
  • Prioritization
  • Coordination
  • Critical Thinking
  • Shipping Procedures Understanding
  • Record Preparation
  • Project Management Abilities
  • Customer Relationship Management (CRM)
  • Research
  • Active Listening
  • Client Relations
  • CRM Software
  • Credit Adjustments
  • Training Development Aptitude
  • Proofreading
  • Team Development
  • Clerical Support
  • Brand Representation
  • Delivery Scheduling
  • International Sales Support
  • Sales Closing
  • Store Maintenance
  • Warranty Service
  • Minute Taking
  • Problem-Solving Abilities
  • Microsoft Office Suite
  • Spreadsheets
  • Customer Relations
  • Administrative Support
  • Microsoft Excel
  • Sales Expertise
  • Documentation
  • Strategic Sales Knowledge
  • Software CRM System Proficiency
  • Retail Store Support
  • Order Processing
  • Travel Planning
  • Route Management
  • Professional Telephone Demeanor
  • Recordkeeping Strengths
  • Key Stakeholder Relationship Building
  • Quality Assurance Controls
  • Product Education
  • Service Upselling
  • Document Control
  • Warehousing Functions
  • Medical Terminology Knowledge
  • Account Management
  • Reading Comprehension
  • Product Promotion
  • Product and Service Solutions
  • POS Systems Expert
  • Lead Generation
  • Conflict Resolution
  • Multi-Line Phone Talent
  • Money Handling Abilities
  • Report Creation
  • Call Triaging
  • Product Sales
  • Staff Training
  • Order Fulfillment
  • Key Holder Experience
  • Report Preparation
  • Materials Transport

Certification

  • Licensed Job Title - Timeframe
  • Certified Job Title, Company Name - Timeframe

Languages

English
Beginner (A1)
Nepali
Beginner (A1)
Hindi
Beginner (A1)

Timeline

Customer Service Representative

Concordia Dmcc
12.2021 - Current

+2 - Social Sciences Education

Agree Bhim Secondary School
Ganesh Kumar Gole