GARY DZUMBUNU
Summary
Highly accomplished Senior Manager and Head of Change with a proven track record in driving large-scale operational and digital transformation within global financial services and consulting. Expert in strategy formulation, complex problem-solving, and optimizing processes, demonstrated by directing critical CIO functions, leading global platform implementations, and scaling businesses significantly. A results-driven leader skilled in M&A integration, risk management, and cultivating high-performing teams to deliver high-impact strategic solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER – MANAGEMENT CONSULTING (ADVISORY)
PWC UK
01.2022 - 01.2024
- Operated effectively at a Director-level capacity. Leading complex teams and driving significant transformation initiatives. Expertly provided strategy formulation, analysis, and implementation, consistently delivered with robust governance and communication.
- Strategic Leadership & Operational Development: Directed the establishment of the Chief Investment Office (CIO) middle and back-office functions for the Saudi Public Investment Fund (PIF), building critical operational frameworks from the ground up to support a rapidly expanding sovereign wealth fund.
- Operational Optimization & Efficiency Enhancement: Spearheaded the comprehensive operational reorganization of London Markets' middle and back-office, significantly optimizing processes and enhancing efficiency across a critical global financial hub.
- Global Digital Transformation & Change Management: Led pivotal aspects of AXA's global digital transformation, demonstrating robust command of large-scale, international change management and technological integration.
- Complex Problem Solving & Risk Management: Architected and implemented sophisticated commercial models, serving as Chair for the Risk and Quality panel to deliver solutions for complex, high-stakes problems.
- Business Growth & Strategic Execution: Delivered high-impact strategic solutions and fostered successful outcomes through effective leadership and meticulous execution. Notably, I was instrumental in scaling our Middle East business from £10 million to £60 million, significantly contributing to regional growth and market presence.
HEAD OF CHANGE (OPERATIONS & TRANSFORMATION)
Vitality Insurance Group UK
01.2017 - 01.2023
- At Vitality Insurance Group, I served the Executive leadership and key strategic partners such as Apple, Amazon, American Express, and Peloton, I led critical initiatives focused on enterprise-level operating model integration. Key achievements included:
- Regulatory Compliance & M&A Integration: Directed a complex regulatory acquisition program following the significant £400 million insurance book merger between Prudential plc, Standard Life, and Vitality, ensuring seamless integration and compliance.
- Global Platform Implementation & Operational Enhancement: Spearheaded the delivery of two major global platform implementations within the Underwriting Transformation program, significantly enhancing operational capabilities and efficiency.
- Team Leadership & Project Management: Cultivated and led a high-performing, cross-functional team of 30+ professionals, including Project Managers, Business Analysts, and Subject Matter Experts, driving successful project outcomes.
- Strategic Partnerships & Ecosystem Development: Orchestrated the successful delivery of a new operating system into the Vitality Program in partnership with two global technology partners, managing over 40 integrations with external services to create a robust and interconnected ecosystem.
VP SENIOR DELIVERY DIRECTOR
Cornerstone Mutual Services UK
01.2017 - 12.2017
- Digital Transformation & Process Optimization: Delivered a cutting-edge digital platform that significantly accelerated payment processing and dramatically improved reconciliation efficiency.
- Crisis Management & Rapid Turnaround: Orchestrated the rapid recovery of a critical warranty exit plan for three credit unions. I executed a robust strategy, delivering effective change and achieving warranty exit within just six weeks of joining the program.
INTERIM PROGRAMME MANAGER
Control Risks Consulting UK and USA
01.2017 - 12.2017
- Stakeholder Engagement & Strategic Facilitation: Engaged directly with the Board of Directors and transformation leads, leading consultations to define requirements and develop compelling collateral. Subsequently, delivered client workshops that successfully facilitated and accelerated the transformation agenda.
PROGRAMME MANAGER EMEA REGION
Fiserv (Agiliti) UK
01.2015 - 01.2017
- Operationalized Fiserv US's expansion into the UK and Europe. As programme lead, direct collaboration with the COO facilitated the establishment of the SaaS offering. This role significantly contributed to the development of an industry-first banking platform solution, successfully deployed at Harrods Bank, Tesco Bank, and Monzo Bank.
- Digital Transformation & Revenue Generation: Created and delivered a fully compliant and repeatable digital banking onboarding process for two key contracts, generating annual revenues upwards of £25 million. This initiative required intensive and extensive stakeholder management.
- Client Relationship Management & Trust Building: Cultivated robust credibility with Tesco counterparts, earning recognition as a highly effective deliverer and trusted partner, consistently receiving very positive feedback.
- Risk Management & Analytical Oversight: Provided comprehensive management oversight and analytical insights, including tracking and forecasting key metrics. Additionally, offered critical operational risk support by assisting in the development of Primary and Operational Risk Appetite Statements for both core and non-core functions.
A.V.P GLOBAL SENIOR PARTNER
Barclays Bank
01.2012 - 01.2015
- Directed significant growth and development of Global Operations, spanning Retail Banking, Wealth Management, and Commercial Banking. A strategic focus was placed on providing an unwavering commitment to customer experience and advocacy, ultimately maximizing customer value and satisfaction.
- Strategic Vision & Global Program Development: Developed the long-term vision and framework for Managed Services globally, integrating sales enablement, advanced delivery models, technology, and cloud solutions.
- Value Creation & Capital Raising: Catalyzed value creation initiatives crucial for capital raising, effectively leveraging strategic assets across the Middle East and Asia.
- Global Operations & Offshoring Management: Directed the successful offshoring of UK retail operations to India and the Philippines, working in close partnership with strategic allies Serco and TCS.
SENIOR PROJECT MANAGER
Barclays UK
01.2009 - 01.2012
BANK MANAGER
Barclays UK
01.2007 - 01.2009
Education
BA (Hons) - Business Management (Retail Banking)
Nottingham Trent University
Business National Diploma - Triple Merit and Distinction
New College Nottingham
Skills
- Strategic Leadership
- Management Consulting
- Director-level Operations
- Business Growth
- Strategic Execution
- Crisis Management
- Rapid Turnaround
- Governance
- Communication
- Operational Optimization
- Efficiency Enhancement
- Global Platform Implementation
- Project/Program Management (PRINCE2)
- M&A Integration
- Regulatory Compliance
- Offshoring Management
- Process Optimization
- Digital Transformation
- Technological Integration
- SaaS Offering Development
- Ecosystem Development
- Commercial Model Architecture
- Risk Management
- Analytical Oversight
- Value Creation
- Capital Raising
- Stakeholder Management
- Client Relationship Management
- Strategic Partnerships
- Consultation & Facilitation
Certification
- AXELOS PRINCE2 - Project Management (Accredited Certified Practitioner)
- Six Sigma Green Belt
Skills
Strategic Leadership, Management Consulting, Director-level Operations, Business Growth, Strategic Execution, Crisis Management, Rapid Turnaround, Governance, Communication, Operational Optimization, Efficiency Enhancement, Global Platform Implementation, Project/Program Management (PRINCE2), M&A Integration, Regulatory Compliance, Offshoring Management, Process Optimization, Digital Transformation, Technological Integration, SaaS Offering Development, Ecosystem Development, Commercial Model Architecture, Risk Management, Analytical Oversight, Value Creation, Capital Raising, Stakeholder Management, Client Relationship Management, Strategic Partnerships, Consultation & Facilitation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Timeline
SENIOR MANAGER – MANAGEMENT CONSULTING (ADVISORY)
PWC UK
01.2022 - 01.2024
HEAD OF CHANGE (OPERATIONS & TRANSFORMATION)
Vitality Insurance Group UK
01.2017 - 01.2023
VP SENIOR DELIVERY DIRECTOR
Cornerstone Mutual Services UK
01.2017 - 12.2017
INTERIM PROGRAMME MANAGER
Control Risks Consulting UK and USA
01.2017 - 12.2017
PROGRAMME MANAGER EMEA REGION
Fiserv (Agiliti) UK
01.2015 - 01.2017
A.V.P GLOBAL SENIOR PARTNER
Barclays Bank
01.2012 - 01.2015
SENIOR PROJECT MANAGER
Barclays UK
01.2009 - 01.2012
BANK MANAGER
Barclays UK
01.2007 - 01.2009
BA (Hons) - Business Management (Retail Banking)
Nottingham Trent University
Business National Diploma - Triple Merit and Distinction
New College Nottingham
Similar Profiles
Hussam KhanHussam Khan
Senior associate II / Assistant Manager at PwC UKSenior associate II / Assistant Manager at PwC UK
Swapnil BanerjeeSwapnil Banerjee
Senior Associate at PWC UKSenior Associate at PWC UK
Muhammad UmairMuhammad Umair
Audit Manager at PwC UKAudit Manager at PwC UK
Diana SalazarDiana Salazar
Senior Account Manager, Wealth Management Advisory at Northern TrustSenior Account Manager, Wealth Management Advisory at Northern Trust
Jaye WilsonJaye Wilson
Manager, Consulting & Risk Advisory Services at Schneider Downs & Co.Manager, Consulting & Risk Advisory Services at Schneider Downs & Co.