Gary Pinto
Dubai
Summary
As a Property Manager motivated to direct the operation of the property
by ensuring the highest possible profitability and occupancy rates.
Dynamic and hardworking person with excellent spoken and written communication, interpersonal and computer skills who is detail oriented, well organized and ability to manage multi-tasking and meet deadlines simultaneously under minimal supervision. Adapt easily to new concepts and responsibilities. Self-motivated and able to set effective priorities and implement decisions to achieve immediate and long-term goals as well as meet operational deadlines. Staying focused in demanding work environments, under deadlines and pressure conditions. Meeting challenges head-on and always finding a way to effectively complete multiple assignments.
Overview
15
15
years of professional experience
Work history
Executive Property Management
Dubai Holding
Dubai, UAE
12.2016 - Current
- Portfolio Managed: Residential communities, Staff accommodation &
Retail outlets (Dubai Properties, Meraas & Shamal) - Tenant Management: Provided outstanding levels of customer care,
communicating effectively and professionally to develop positive
company reputation. - Contract Management: drawing lease transaction and approving of client profile. Negotiation with tenants on single and bulk deals.
- Budgeting: Planned and developed project Capex & Opex budgets
- Report Management: Prepare proposals for management, created revenue analysis & forecasting
- Asset Management : Providing property fabric inspection & asset life cycle reports. Worked closely with marketing department to enhance customer experience and increase portfolio occupancy. Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
- Vendor Management: Managing all value added service vendors and third party FM contractors. Negotiation on quotes provided and setting SLA on approved quotes.
- Lease management: marketed property listing on multiple online portals and boost leasing by working with external brokers.
Senior Property Supervisor
Better Homes LLC
Dubai
11.2011 - 11.2016
- Managed portfolio of Individual Buildings & Retail Outlets in various
areas of Dubai Supervising and liaising with maintenance contractors
to ensure smooth and efficient running of all building equipment. - Achieving maximum revenue on behalf of landlord by ensuring, in conjunction with Better Homes Leasing Agents, that all units carry as high occupancy rate as possible along with highest rentals.
- Maintaining accurate filing system so as to incorporate tenant information, building/equipment maintenance, and occupancy data
and accounting records. - Preparing rent flow, forecast reports, monthly reports, maintenance
reports, and expense reports for local and overseas landlords. - Pre-move-in inspection, Draw up lease agreement, Snag rectification follow up (for properties in Defect Liability Period), key handover.
- Tenant management, Follow up on default payment, Move-out
inspection financial accounting, quarterly condition reports - Prepared specifications, solicited bids, and approved subcontracts for
building services.
Sales & Production Coordinator
Al Yousuf LLC
Dubai
12.2009 - 11.2011
- Sourcing, negotiating and liaising with suppliers, contractors, and
clients with regards to production, requirements, and procedures. - Providing operational support to sales & production and procurement
- Scheduling, delegating, and overseeing day-to-day activities of the
whole production Department and sales order. - General administrative duties including but are not limited to handling and managing all correspondence, agreements, purchase orders, invoices, quotations, and answer queries of clients.
- Established timely collection of outstanding payments within the
prescribed time frame.
Customer Retention Specialist
Multichoice Middle East Inc,
Dubai
06.2008 - 10.2009
- Answered average of 60 calls per day by addressing customer
inquiries, solving problems, and providing new product information. - Assisted clients with product information, ongoing promotions and technical assistance.
- Investigated and resolved customer inquiries and complaints in a
timely and empathetic manner.
Education
Bachelor of Commerce : Business Management
Skills
- Team management
- Property management
- Regulatory compliance
- Operations management
- Budgeting CapEx & OpEx
- Asset Management
- Facility Management
- Vendor Management
Accomplishments
Achieved highest Customer satisfaction scoring for the residential community managed in 2022
Contributed to reduce the operational expenses by 15% annually - 2022.
Planned & executed the capital investment for the project to enhance
living experience with saving of 10% on annual budget
DOB
11/01/1981
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