Summary
Work History
Education
Skills
Languages
Accomplishments
References
Hobbies and Interests
Timeline
Generic
Gasali Ibrahim

Gasali Ibrahim

Dubai

Summary

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Work History

Bartender/Waiter

Bufallo Wild Wings
Dubai
12.2022 - Current
  • Checked freezers and refrigerators to verify correct storage and temperatures.
  • Maintained calm demeanour during high-volume periods and special events.
  • Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing.
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, lemonades and mojitos.
  • Received and accurately processed customer payments.
  • Collaborated with the kitchen team to synchronize beverage and food orders, enhancing service speed and efficiency.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Diploma of Higher Education - Project management

Kenya Institute of Management

Skills

  • Adherence to standards
  • High pace environment adaptability
  • Workplace cleanliness commitment
  • Interpersonal communication
  • Positive attitude
  • Proactive learner
  • Time management
  • Bar equipment maintenance
  • Multitasking

Languages

English
Proficient
C2

Accomplishments

  • Recognised by management for good behaviors, leading to increased motivation.

References

  • Available upon request.

Hobbies and Interests

  • Cooking
  • Learning new things
  • Reading

Timeline

Bartender/Waiter

Bufallo Wild Wings
12.2022 - Current

Diploma of Higher Education - Project management

Kenya Institute of Management
Gasali Ibrahim