Gaurav Bisht
Hospitality
Dubai
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Restaurant Supervisor
Five Hotels & Resorts
04.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Team Leader
Five Hotels & Resorts
12.2020 - Current
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
- Created incentive-based performance tracking systems to encourage positive and energetic service execution
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
Food & Beverage Server
Sofitel the palm
01.2017 - 12.2020
- Promote the food & beverage and increasing revenue of the hotel
- To conduct daily pre-shift briefing, Staff gb allocation for every shift
- To establish a rapport with guests maintaining good customer relationship
- Maintain admin & communication documents
- Lead the staff as In charge of the shift after supervisor
- In charge of the outlet's inventory and keep the all inventory records
- Responsible for the overall efficiency of restaurant operations in satisfying guest
- To submit all guest / employee incident reports
- On the job training for staff
- Compliance with HACCP and SOP
- Maintenance of Par level for operating equipment's & supplies
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils and equipment
- Follow kitchen policies, procedures, service standards and all safety and sanitation policies when handling food and beverages
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
Food & Beverage Operational Assistant
Chelsea plaza hotel
01.2014 - 01.2017
- Up selling of F & B items
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Maintenance of par level for operating equipment's & supplies
- Assist in conducting monthly inventory checks on all operating equipment and supplies
- Ensure that the restaurant is kept clean and organized
- Establish a rapport with guests maintaining good customer relationship
- Ensure that the restaurant cashiering procedures are strictly adhered to
- Submit all guest satisfaction reports
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Education
Bachelor of Science - Hotel Management
Vinayaka University
06.2009 - 5 2012
Intermediate Certificate - Commerce
Gic
Pithoragarh01-2008
High School Diploma - undefined
Gic
07.2004 - 6 2006
Skills
Upselling techniques
Customer relationship management
Guest seating arrangements
Guest relations
Daily specials memorization
Microsoft office
Sales operations
Service quality enhancements
Server training and development
Certification
Several times got employer of the month
Timeline
Restaurant Supervisor
Five Hotels & Resorts
04.2024 - Current
Team Leader
Five Hotels & Resorts
12.2020 - Current
Food & Beverage Server
Sofitel the palm
01.2017 - 12.2020
Food & Beverage Operational Assistant
Chelsea plaza hotel
01.2014 - 01.2017
Bachelor of Science - Hotel Management
Vinayaka University
06.2009 - 5 2012
High School Diploma - undefined
Gic
07.2004 - 6 2006
Intermediate Certificate - Commerce
Gic