Gaurav Chari
Dubai, United Arab Emirates
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
6
6
years of professional experience
Work History
Deltin Select Associate
Deltin Gaming & Hospitality Casinos & Hotels
Goa
01.2024 - 05.2025
- Build and maintain relationships with guests who enroll in the loyalty program, and provide a high level of personalized customer service.
- Manage and monitor loyalty guest accounts to ensure that they receive the appropriate level of service and benefits.
- Enroll and educate new guests in the casino’s loyalty program, explain the benefits and requirements, and provide ongoing support.
- Monitor player activity and provide feedback to the marketing and management teams on player behavior, preferences, and needs.
- Handle loyalty guest complaints and resolve issues in a timely and satisfactory manner.
- Maintain a high level of confidentiality and discretion in dealing with VIP clients.
- Maintain accurate records of loyalty guest activities, including guests' visits and contact information.
- Follow all company policies, procedures, and regulations to ensure compliance with relevant laws and regulations.
Insurance Advisor
Maruti Suzuki Service (Sai Service)
Goa
10.2019 - 11.2023
- Assisted clients in understanding insurance policy options and coverage details.
- Supported the team in processing client applications and documentation efficiently.
- Coordinated with underwriters to ensure timely assessments of insurance requests.
- Provided administrative support by maintaining accurate client records and databases.
- Handled routine inquiries regarding claims and policy renewals promptly.
- Collaborated with colleagues to improve customer service processes and communication strategies.
- Advised customers on changes in existing policies or new options available in the market.
- Followed up with customers regarding outstanding payments or overdue renewals.
Education
Associate of Arts -
The National Institute of Open Schooling
Goa, India05-2017
Skills
- Customer relationship management
- Loyalty program management
- Claims processing
- Record keeping
- Policy analysis
- Data entry
- Problem solving
- Administrative support
- Team collaboration
- Problem-solving abilities
- Inventory management
- Sales techniques
- Relationship building
- Performance improvement
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Timeline
Deltin Select Associate
Deltin Gaming & Hospitality Casinos & Hotels
01.2024 - 05.2025
Insurance Advisor
Maruti Suzuki Service (Sai Service)
10.2019 - 11.2023
Associate of Arts -
The National Institute of Open Schooling
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