Familiar with Microsoft Office
GAURAV GARG
RESULT-DRIVEN FOOD AND BEVERAGE CUSTOMER SERVICE MANAGEMENT PROFESSIONAL
Dubai
Summary
A dynamic and results-oriented professional seeking a challenging role with a proven track record of delivering exceptional customer service, meticulous attention to detail, and proficient data entry skills, I aim to leverage my diverse skill set to contribute effectively to the success and growth of your organization. Eager to utilize my interpersonal skills, multitasking abilities, and passion for exceeding customer expectations to drive excellence across all facets of front office operations and sales initiatives.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Shop Assistant
Al Khumairi Smoking Accessories Est
05.2025 - Current
- Assisted customers in locating items, ensuring a positive shopping experience.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
Retail Sales Associate
Bin Khumairi Smooking Goods Company L.L.C
09.2020 - 04.2025
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Expanded market share with strategic territory planning and targeted prospecting.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Education
High School Diploma -
BRIHASPATI COLLEGE
KATHMANDU, NEPAL 02.2010 - Current
GED -
BRIHASPATI SCHOOL
KATHMANDU, NEPAL 02.2006 - 07.2008
Skills
Customer Service
Software
Typing Speed 45 WPM
QBM Software (Quick Business Manager)
Certification
Udemy Certified - CRM (Customer Relationship Management)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Timeline
Udemy Certified - CRM (Customer Relationship Management)
07-2025
Shop Assistant
Al Khumairi Smoking Accessories Est
05.2025 - Current
Retail Sales Associate
Bin Khumairi Smooking Goods Company L.L.C
09.2020 - 04.2025
High School Diploma -
BRIHASPATI COLLEGE
02.2010 - Current
GED -
BRIHASPATI SCHOOL
02.2006 - 07.2008
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