Gaurav G Bagkar
Dubai
Summary
Seasoned banking advisor with depth of knowledge in retail banking, investment products, and customer service. Skilled at identifying financial needs and providing solutions that benefit clients. Strong track record of enhancing branch sales while maintaining high levels of client satisfaction. Demonstrates leadership qualities and teamwork skills for effective staff training and development.
- CISI CERTIFIED – ICWIM – LEVEL 3
Overview
20
20
years of professional experience
1
1
Certification
Work History
Banking Advisor
HSBC Bank ME AE
Dubai
04.2024 - Current
- Cultivated strong client relationships through active listening and addressing financial concerns, enhancing customer satisfaction scores by 30%.
- Successfully sourced new clientele, offering customised banking solutions aligned with financial goals, resulting in an increase in client acquisition.
- Enhanced customer relationships via timely follow-ups and proactive communication, driving an increase in cross-selling opportunities with international markets.
- Guided clients in investment products and financial planning options.
- Collaborated with team members to improve service delivery processes.
- Educated clients on banking services and new product offerings.
- Built relationships with customers by providing excellent customer service.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Adhered to all internal controls established by the bank's compliance department.
- Maintained current knowledge of industry trends, regulations and standards related to banking services.
AVP - Sales
ASP Finserv IN
Mumbai
10.2023 - 11.2023
- Identified new business prospects through trade show participation and established communication channels with potential clients.
- Provided strategic financial advice to clients, leading to a boost in overall sales revenue.
- Developed strategic initiatives to enhance financial services and customer satisfaction.
Business Development Manager - Mutual Fund Distribution
Elevate Financial Services IN
Mumbai
05.2021 - 09.2023
- Monitored investment activities and devised annual investment policies, ensuring compliance with regulatory standards.
- Implemented strategic acquisition plans, expanding the client base by 35%.
- Conducting regular performance reviews of the client portfolio and rebalancing when required.
- Conducted market research to identify new business opportunities and emerging trends.
- Developed strategic partnerships to enhance market presence and client reach.
- Presented business proposals and financial services to potential clients effectively.
- Analyzed competitor activity to inform strategic planning and decision-making processes.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Insurance Specialist - Sales
Go Digit IN
Mumbai
01.2020 - 01.2021
- Expanded portfolio and market share by 40% through effective marketing strategies focused on onboarding bulk customers.
- Improved customer retention by 20% by addressing denials, late payments, and contract extensions.
- Reviewed insurance applications for accuracy and compliance with company standards.
- Collaborated with underwriters to assess risk factors in policy applications.
- Facilitated communication between clients and claims adjusters for resolution.
Authorized Consultant - Investment & Insurance
Nexus Insurance ME AE
Dubai
05.2019 - 12.2019
- Boosted sales by 30% through the promotion of insurance, savings, and wealth plans.
- Maintained strong coordination with providers like Zurich and AXA, enhancing service reliability and customer trust.
- Facilitated workshops to educate clients on insurance products and services.
- Analyzed client needs to recommend tailored insurance solutions.
- Developed strategic plans for improving client engagement and retention.
Customer Service Unit Manager
HSBC Bank ME AE
Abu Dhabi
01.2016 - 09.2018
- Increased sales volume by managing core banking product sales and wealth management referrals.
- Enhanced team performance through training and mentoring on customer service techniques.
- Managed daily operations of service unit for customer interactions.
- Oversaw team performance and ensured compliance with bank policies.
- Coordinated training programs to enhance staff skills and knowledge.
- Implemented process improvements to streamline service delivery.
- Developed and maintained strong relationships with key stakeholders.
- Analyzed customer feedback to identify areas for service enhancement.
- Facilitated communication between departments to ensure seamless operations.
- Resolved complex customer inquiries and escalations effectively.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Resolved escalated customer complaints in a timely manner.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw implementation of new technologies or systems aimed at improving efficiency.
- Reviewed performance metrics regularly to assess progress against established targets.
- Evaluated existing processes or procedures for effectiveness; suggested improvements where necessary.
- Provided guidance and support to team members on performance issues.
- Developed processes and procedures to ensure customer service satisfaction.
- Recruited qualified personnel for vacant positions within the unit.
- Organized offsite training sessions for staff members on relevant topics related to their job roles.
- Developed plans for improving quality standards in service delivery process.
Sales & Service Manager - AUH Branch
HSBC Bank ME AE
Abu Dhabi
07.2012 - 12.2015
- Improved service ratings through regular training on sales and customer service best practices.
- Efficiently managed customer complaints, effectively escalating major issues to boost client satisfaction.
- Coaching and mentoring team members to increase the efficiency level of the team.
Universal Banker
HSBC Bank ME AE
Dubai
05.2009 - 06.2012
- Assessed client financial positions and recommended appropriate banking products, increasing client satisfaction and loyalty.
Sales Officer - Mobile Sales Force
HSBC Bank ME AE
Dubai
07.2006 - 07.2006
- Increased client engagement by 20% through trade show interactions and cold calling.
Territory Sales Leader
American Express
Mumbai
06.2005 - 04.2006
- Consistently achieved sales metrics by setting and surpassing SMART goals, exceeding targets by 15%.
Education
MBA - International Business
WELINGKARS INSTITUTE OF MANAGEMENT
MUMBAI, INDIA07.2010
BBA - Business Management
UNIVERSITY OF MUMBAI
MUMBAI, INDIA04.2004
MBA - Financial Management
AMERICAN ACADEMY OF FINANCIAL MANAGEMENT
SPRINGS, USASkills
- Customer Relationship Management
- Business Development
- Wealth Management
- Investment Advisory
- Credit Risk Evaluation
- Financial Planning
- FIRE Planning
- Training and Mentoring
- Team Leadership
- Performance Management
- Customer Engagement
- Client Satisfaction Improvement
- Root Cause Analysis
- CRMS
Certification
- NSCWM Certification in Wealth Management, NISM CRISIL Academy, 09/01/25
- ICWIM Level 3: Investments and Securities, CISI UK, 04/01/24
- NISM VA MFD Certificate in Mutual Fund Distribution, NISM India, 02/01/21
- Insurance Advisory Certification, Insurance Regulatory & Development Authority of India (IRDAI), 01/01/21
- Diploma in Digital Marketing Fundamentals, Google Garage - US, 03/01/20
Timeline
Banking Advisor
HSBC Bank ME AE
04.2024 - Current
AVP - Sales
ASP Finserv IN
10.2023 - 11.2023
Business Development Manager - Mutual Fund Distribution
Elevate Financial Services IN
05.2021 - 09.2023
Insurance Specialist - Sales
Go Digit IN
01.2020 - 01.2021
Authorized Consultant - Investment & Insurance
Nexus Insurance ME AE
05.2019 - 12.2019
Customer Service Unit Manager
HSBC Bank ME AE
01.2016 - 09.2018
Sales & Service Manager - AUH Branch
HSBC Bank ME AE
07.2012 - 12.2015
Universal Banker
HSBC Bank ME AE
05.2009 - 06.2012
Sales Officer - Mobile Sales Force
HSBC Bank ME AE
07.2006 - 07.2006
Territory Sales Leader
American Express
06.2005 - 04.2006
MBA - International Business
WELINGKARS INSTITUTE OF MANAGEMENT
BBA - Business Management
UNIVERSITY OF MUMBAI
MBA - Financial Management
AMERICAN ACADEMY OF FINANCIAL MANAGEMENT
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