GAURAV KUMAR
Dubai,United Arab Emirates
Summary
I am a seasoned professional with close ton 15 years of experience in the digital payments industry, specializing in new product launches and ownership, Strategic relationship Management, end-to-end project management, P&L management, as well as the establishment of new processes and automation of existing ones across diverse payment businesses such as issuance, merchant acquiring (POS & PG), BIN sponsorship, and BNPL. My in-depth understanding of the constantly evolving digital payments landscape keeps me up-to-date with the latest trends and technologies in the industry.
My strong analytical and problem-solving skills have always enabled me to identify areas for improvement and implement effective solutions that drive business growth and profitability. Throughout my career, I have built a proven track record of building strong relationships with stakeholders, managing teams, and collaborating with cross-functional teams to achieve business objectives.
I am passionate about leveraging my expertise to enhance digital payments experiences, from improving customer journeys to streamlining internal processes. With a strong focus on delivering results, I am dedicated to ensuring the success of every project I undertake.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Vice President
TerraPay Middle East
Dubai, UAE
08.2021 - Current
- Launched ALR (Acquiring Led Remittance) to increase Remittance throughput and helping the company and the partners reduce the cost of funds.
- Launched Single and Multi-Currency Prepaid commercial Cards for Business payouts for various Use cases.
- In the process of launching VISA Direct for Business Payouts an Remittances.
In Charge BNPL
Pine Labs
Mumbai, India
03.2021 - 08.2021
- Managed a team of 4 Product and portfolio Managers
- Launched Early Settlements for the merchants for Debit Card EMIs to earn INR 1 Cr additional income/year.
- On Boarded two Mid-sized Banks for DC EMI and two Fin techs for CC EMI
- Multiple initiatives led to increase in Debit Card EMI Portfolio by 35%
Head Product & Portfolio
YES BANK LTD
Mumbai, India
05.2020 - 02.2021
- Managed a team of 4 Product & portfolio Managers
- Launched BIN Sponsorship for 3 large Payment Aggregators,
- Managed the Alliance of INR 1500+ CR monthly volume and launched multiple campaigns leading to increase in monthly throughput by more than 200%
- Increased Revenue by Approx INR 1 Cr/year by launching and managing VISA Direct and MoneySend
- Continuous evaluation to improve the P&L resulted into making the product profitable to +ve INR 1.5 Cr/year from -ve INR 16 Cr
Head Projects, Process and P&L
YES BANK LTD
Mumbai, India
09.2017 - 04.2020
- Managed a team of 2 Project and Process Managers
- Successfully migrated systems (Switch, CMS & ACS) and took multiple initiatives which led to increase in authorisation by more than 10% and reduce in decline by close to 10%.
- Launched VISA as network Partner and set up VISA cards as Product proposition to the customers leading to increase revenue by more than 5 Crore.
- Defined process and user journey related to Debit Cards on digital channels (Mobile Banking, Internet Banking & YES Bot)
- Launched and successfully managed many Large regulatory and commercial projects like Customer Limiting Liability, LRS, NCMC, Virtual Debit Card, etc
- Helped Bank in making Product profitable (From Almost Break even to INR 25 Cr in 2 Years) by taking multiple initiatives like removal of Noncompliance Fee and OBS (On behalf services), negotiating pricing with current vendors, rationalisation of Fee, etc.
- Managed Internal and external Audits and Compliance and ensured that the product and process are fully compliant.
Product Manager - Cards & BIN Sponsorship
IDBI BANK Ltd
Mumbai, India
10.2012 - 08.2017
- Managed a team of 2 Product Managers
- Launched and managed several products like VISA Pay Wave (Contact less), MasterCard World, Rupay Platinum, Rupay Mudra, etc
- Launched and defined user journey for Loyalty points to increase Spends and activation
- Designed and executed various branch and customer level campaigns to drive Usage and activation
- Conducted Training programs for Branches and Contact Centre to drive digital acceptance
- Launched BIN Sponsorship program for Co-operative banks for issuance of Debit Cards for their customers
- Marketed the Sponsorship program helped fetch additional INR 1500 CR + CASA.
Product and Risk Manager- POS & PG
IDBI BANK Ltd
Mumbai, India
06.2008 - 09.2012
- Designed and managed entire merchant on-boarding processes including documentation and KYC for Merchant Acquiring (POS& PG)
- Evaluated acquisition risk for the merchants and alerted the Sales managers for all suspicious transactions for further investigation,
- Maintained FTS(Fraud to Sales ratio) better than the industry average year on year,
- Automated various manual processes to save cost & efforts,
- Launched DCC (Dynamic Currency Conversion) for merchants leading to increase the income
- Launched Merchant Over Draft (OD) to increase additional revenue
- Conducted multiple training programs to create awareness of the product, risks associated and the guidance on mitigation measures
Education
Master of Business Administration - Marketing
Mumbai University
India 06.2006 - 06.2008
Skills
Product Management Project Management Process Automation P&L Management Strategic Alliances International Launch Digital Strategy Relationship Management
Interests
Travelling, Walking & Socialising
Languages
English
Fluent
Hindi
Fluent
Timeline
Vice President
TerraPay Middle East
08.2021 - Current
In Charge BNPL
Pine Labs
03.2021 - 08.2021
Head Product & Portfolio
YES BANK LTD
05.2020 - 02.2021
Head Projects, Process and P&L
YES BANK LTD
09.2017 - 04.2020
Product Manager - Cards & BIN Sponsorship
IDBI BANK Ltd
10.2012 - 08.2017
Product and Risk Manager- POS & PG
IDBI BANK Ltd
06.2008 - 09.2012
Master of Business Administration - Marketing
Mumbai University
06.2006 - 06.2008
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