Experienced Office Manager and Administration Professional with excellent experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
office manager
One Global Real Estate LLC
Dubai, United Arab Emirates
11.2021 - Current
Taking care of Dubai branch basically company based out of UK.
Taking care of all lease related and other documentation
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Interacted with vendors and developers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Assisting CEO personally organising meetings locally as well as in abroad along with travel arrangements
Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
Oversaw office inventory ordering, requisitions and stocking.
Arranging corporate events and conferences for 30-35 attendees per event.
Negotiated with vendors to minimise costs and improve service delivery.
Orientations to integrate new staff to company systems and culture. Finalised vendor and employee contracts with strong legal knowledge.
Managing costs and billing, resolving financial discrepancies effectively through organisational management of account information.
Consulting with CEO & Senior Management to develop operational enhancements, streamline processes and increase team performance.
Operations Manager
Ammex Asset Management LLC
Dubai, United Arab Emirates
02.2020 - 04.2021
1 Year 3 Months with Amex Asset Management Services
(Sister concern of DAMAC properties) as a operations manager for soft services Valet and Bellboy at various locations of DAMAC Properties (like Hotels & residential buildings)
Apart from clients handling also taking care of staff grooming, Visa, Accommodation, salaries and other responsibilities
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Minimised discrepancies by effectively training employees on best practices, policies and procedures.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Streamlined operational efficiencies by establishing and implementing effective programmes.
Maintained faultless quality control standards, resulting in reduced downtime and maximised revenue.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Strategically scheduled and managed 240+ staff members, maintaining high-performing business operations.
Boosted company efficiency through strategic technology upgrades and process improvements.
Credit Manager
HDFC Bank
Ludhiana, India
09.2017 - 01.2020
2 years with, in Retail assets (Risk analysis underwriting funding approval for Commercial vehicles , Commercial equipment's, Working Capital, Health Care Equipment's.
Worked cross-functionally with sales, management and other departments to maintain effective [Type] operations.
Used Laser and LOS software to perform credit appraisals, document verification and loan approvals.
Reduced past due balances and bad debt by coordinating with collection team and interaction with customers directly.
Streamlined pre-approval processes for early identification of potential credit system and monitoring problems.
Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
Attended ongoing professional training to facilitate accurate and productive credit management.
Investigated and evaluated customers for credit worthiness and potential risk factors.
Sales Manager
Yes Bank Ltd
Ludhiana, India
09.2012 - 08.2014
HDFC Bank in Retail Assets (Commercial Vehicle)
Generated company growth through market expansion and sales.
Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
Interviewed and recruited high-performing staff, adding value, motivation and drive to existing sales teams.
Initiated and elevated new business opportunities by implementing effective networking strategies.
Spearheaded sales meetings with staff and management to share best practices for process improvements.
Managed employee performance reviews, built positive communication and delivered development insights.
Education
MBA - Finance
Mahatma Gandhi University
India
03.2012 - 05.2014
Bachelors Of Commerce - Business
Gujranwala Guru Nanak Khalsa College, Punjab University Chandigarh
India
03.2006 - 04.2009
Secondary - Commerce
Nankana Sahib Public School, Joseph School (Affiliated from PSEB- Mohali
2006
Skills
Relationship building
Workflow planning
Business administration
Bookkeeping
Interests
Hobbies
, Interacting with people from different
religion and countries to gain knowledge
Reading books andarticles.
Gadgets and music
Playing Cricket, Volleyball and
Tennis
Broadened my network to get maximum
benefits and utilize my skills to serve
people as much as I can.
Languages
English
Fluent
Hindi
Native
Punjabi
Proficient (C2)
Timeline
office manager
One Global Real Estate LLC
11.2021 - Current
Operations Manager
Ammex Asset Management LLC
02.2020 - 04.2021
Credit Manager
HDFC Bank
09.2017 - 01.2020
Sales Manager
Yes Bank Ltd
09.2012 - 08.2014
MBA - Finance
Mahatma Gandhi University
03.2012 - 05.2014
Bachelors Of Commerce - Business
Gujranwala Guru Nanak Khalsa College, Punjab University Chandigarh
03.2006 - 04.2009
Secondary - Commerce
Nankana Sahib Public School, Joseph School (Affiliated from PSEB- Mohali