Gaurav Verma

• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Demonstrated the use of flight safety equipment, including safety and medical equipment, thoroughly responding to customer questions to ensure comprehension.
• Enforced lost and found procedures for any items inadvertently left behind by travellers.
• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Monitored all required equipment and its maintenance, sending parts out for service as needed.
• Monitor performance of staff with regards to image ,safety knowledge and service skills, to maintain a hospitable environment for passengers at all stages of the flight.
• Trained and lead about 24 cabin staff each day on flight to provide outstanding customer service, leading to 99 % decrease in customer complaints.
• Provided personalised, superior cabin service through interactions , achieving full customer satisfaction score.
• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Served food and beverages to about 400 passengers per flight, consistently complying with airline health and safety standards.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
• Conducted complete and accurate audits of aircraft following cleaning and sanitisation procedures.
• Administered first aid on passengers experiencing medical emergencies, such as heart issues and aviation emergencies.
• Stocked the cabin with all necessary supplies, including safety guides, air sickness bags and cleaning products after every flight.

• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Was trained in customer service skills .Food and beverage Knowledge and International Culture training ,Aviation Safety and Security.

Had an opportunity to work with one of the best airlines in the region at the the time .Very extensive training in customer service interactions and Safety drills and Food and beverage .

- I also assisted the airline in Cabin crew recruitment .

Started my career after my graduation in Hotel/Hospitality MGT with Prestigious Taj group of hotels as Management Trainee.