Gaurav G Bagkar
Wealth & Investment Management
Dubai
Summary
PROFILE SUMMARY Two decades of progressive experience in a multicultural setting driving revenue growth, turning around branches into profit centers, and improving cluster performance through innovative initiatives. Demonstrated capability to manage an entire range of branch banking operations, and project activities with exceptional knowledge of financial instruments, including insurance, mutual funds, equity investment, and wealth management operations. Consistently achieved a strong record of outperforming sales quotas, developing new business, and strengthening customer relationships. Prolific relationship builder and people manager, experience in spearheading regional teams to drive financial services product sales and exceeding assigned targets YoY. Excellent mentor and coach with an ability to take up challenges and perform in changing work environs.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
E Banking Advisor
HSBC Bank
Dubai, UAE
04.2024 - Current
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Collaborated with team members to achieve branch targets and improve overall performance.
AVP - Wealth Management
ASP Finserv
Mumbai
10.2023 - Current
- Communicated business concepts and expected functional behavior to developers and other stakeholders.
- Helped VPs add value and growth to annual sales volume.
- Collaborated with VPs in order to grow business through prospecting HNI and follow-up activities.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
Business Development Manager
Elevate FinServ
Mumbai
08.2021 - 10.2023
- Monitoring investment activity as well as preparing annual investment policy and conducting its review
- Scanning market for appropriate investment opportunities to generate superior returns
- Handling activities of financial products, involving investment planning, including mutual funds, insurance, and equity investment as well as partnering with multiple FinTech service providers
- Increasing productivity through building network by acquiring new clients and maintaining existing portfolios efficiently.
- Utilized consumer trends to shape sales approaches.
- Executed strategic plans for growth and new acquisitions.
- Worked with clients to increase knowledge of local business trends.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
Insurance Specialist
Go Digit
Mumbai
11.2020 - 07.2021
- Increased portfolio by onboarding bulk customers by designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones
- Attained premium in lakhs within four months by contacting potential clients and creating rapport by networking, cold calling, using referrals, etc
- Appraised wishes and demands of business or individual customers and sell suitable protection plans
- Collected information from clients on their risk profiles to offer them proper solution
- Assisted as POS Person as well as prepared reports to shareholders on success of business endeavors
- Retained continuous awareness of transactions, sales, and terms and kept relative records.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
Authorized Consultant
Nexus Insurance ME
Dubai
05.2019 - 01.2020
- Contributed to driving investment plan for Zurich international, MetLife
- Provided investors with investment products, advice, and/or planning
- Increased productivity by promoting Insurance, Savings, and Wealth Generation plans to individuals and businesses
- Maintained seamless coordination with market-leading providers, including Zurich, Friends Provident MetLife, and AXA
- Contributed to driving client acquisition for savings and Insurance plans for individuals to cover their financial (Protection, Retirement, Child Education) need with tailor-made solutions from the world's leading service providers.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Branch Manager
Abu Dhabi Area
01.2018 - 01.2019
- Managed the operations of two branches while spearheading a team of 10 members as a Center Manager
- Increased brand awareness and sales by managing the acquisition of 150 new clients monthly across each branch
- Exceeded target by creating a highly defined and written business plan and generating a sales-focused organization
- Improved overall performance by training and mentoring team members
- Enhanced productivity by managing operations related to branch management, licensing, leasing facilities, regulatory approvals, and compliance
- Reduced discrepancy issue from 25% to 6% below the average of 8% by placing a process the rechecking as well as conducting additional check and document control
- Increased efficiency by handling sales of main core products of the bank along with Premier/Top Tier proposition with wealth management products
- Eliminated risks by ascertaining with compliance DIB, BIM guidelines, and other relevant manuals, regularly familiarized staff with the recommendation contained in internal/external audit reports
- Amplified the level of referral activity between retail banking and the wealth management team
- Served as a Champion for creating a structure among the team thereby increasing employee engagement and decreasing complaints by customers from 12% to 4%
- Recognized as a complaints champion by meeting SLA consistently through controlling high SLA breaches from 8% to 2% by training and mentoring team and customer expectation management
- Overachieved Wealth and mortgage product 150% besides driving effective engagement with customer and team/root cause analysis.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Sales & Service Manager
Abu Dhabi
09.2013 - 12.2017
- Developed the retail business in the best interests of the Bank and assisted in shaping the future direction of the branch's service and sales volumes while spearheading a team of 8 members
- Developed and executed retail incentive framework for retail branch network in 2016 – 2017
- Acknowledged rating as Top Performer for the performance in 2014 – 2015
- Served as a champion for Complaint handling, Credit Bureau, Customer Record Management, on-boarding new payrolls, Developing Leaders
- Attained sales targets consistently by working as a team lead of sales and customer service
- Maintained the portfolio of Loan operations valued worth 1M, 150 Credit cards thereby attaining the customer experience score of 4.5 / 5
- Attained a high standard of customer satisfaction by understanding clients' requirements and resolving complaints.
Universal Banker
Abu Dhabi
01.2011 - 09.2013
- Ensured smooth run of daily branch operations as well as ascertained that all the branch lending isundertaken and conducted following bank credit policy and that quality of the packaged lending proposalis monitored
- Bestowed with “Customer at the Heart” award twice in 2013, Employee recognition program – HSBC
- MENA
- Documented excellent handling of complaints with a track record of nil breaches in SLA
- Increased productivity by creating impactful presentations of different products like Borrowing
- Revolving, Acquisition, and bank assurance as per clients' needs and profiles
- Drove 150 acquisitions, 5 MN borrowing, 300 revolving, and 30 referrals annually.
Senior Customer Service Officer
Dubai
05.2009 - 12.2011
Sales Officer
Mobile SalesForce
Dubai
07.2006 - 05.2009
Tertiary Sales Leader
American Express
Mumbai
05.2005 - 07.2006
Sales Executive
APPCO UK
Mumbai
01.2002 - 05.2005
Market Research Executive
ORG Marg
Mumbai
04.2001 - 01.2002
Education
Intl Certificate in Wealth & Investment Management - Securities Investment & Wealth Management
CISI
UK 01.2024 - 04.2024
Chartered Wealth Manager Certification - WEALTH MANAGEMENT
CRISIL NISM AAFM
Mumbai 07.2024 - 12.2024
Insurance Regulatory & Development Authority of India -
Mutual
Mumbai 01.2021 - 07.2021
Diploma - DIGITAL MARKETING
GOOGLE GARAGE
Mumbai 03.2020 - 2020.04
MBA - Marketing
Welingkar Institute of Management
MUMBAI 06.2008 - 2010.07
Bachelor of Science - Business Management
Mumbai University
Mumbai 06.2001 - 2004.04
Skills
Business Developmentundefined
Timeline
Chartered Wealth Manager Certification - WEALTH MANAGEMENT
CRISIL NISM AAFM
07.2024 - 12.2024
E Banking Advisor
HSBC Bank
04.2024 - Current
Intl Certificate in Wealth & Investment Management - Securities Investment & Wealth Management
CISI
01.2024 - 04.2024
AVP - Wealth Management
ASP Finserv
10.2023 - Current
Business Development Manager
Elevate FinServ
08.2021 - 10.2023
Insurance Regulatory & Development Authority of India -
Mutual
01.2021 - 07.2021
Insurance Specialist
Go Digit
11.2020 - 07.2021
Diploma - DIGITAL MARKETING
GOOGLE GARAGE
03.2020 - 2020.04
Authorized Consultant
Nexus Insurance ME
05.2019 - 01.2020
Branch Manager
Abu Dhabi Area
01.2018 - 01.2019
Sales & Service Manager
Abu Dhabi
09.2013 - 12.2017
Universal Banker
Abu Dhabi
01.2011 - 09.2013
Senior Customer Service Officer
05.2009 - 12.2011
MBA - Marketing
Welingkar Institute of Management
06.2008 - 2010.07
Sales Officer
Mobile SalesForce
07.2006 - 05.2009
Tertiary Sales Leader
American Express
05.2005 - 07.2006
Sales Executive
APPCO UK
01.2002 - 05.2005
Bachelor of Science - Business Management
Mumbai University
06.2001 - 2004.04
Market Research Executive
ORG Marg
04.2001 - 01.2002
Similar Profiles
LAVNISH SIBURUTHLAVNISH SIBURUTH
Financial Crime Officer at HSBC BankFinancial Crime Officer at HSBC Bank
Sruthi SathindaranSruthi Sathindaran
Sr Manager at HSBC BankSr Manager at HSBC Bank
Vaughn CamposVaughn Campos
Director, ICG Hedge Fund Coverage at HSBC BankDirector, ICG Hedge Fund Coverage at HSBC Bank