Gauri Shankar Pandey
Dubai,DU
Summary
As an accomplished and skilled professional with comprehensive experience within the automotive Industry, Customer Service and Office administration. i have more than 7 Years of combined Experience. I excel at providing exceptional organizational and time management skills. Strong work ethic and a positive attitude. I am a self - motivated, multi- skilled team player, with eagerness to work and perform in what I do. I am a loyal and determined to succeed and i am also a fast learner, i work well under pressure and strive to excel within my job duties and extra duties which are given. have a knowledge of treatment processes to manage wastewater operations and promote environmental responsibility. Maintains water quality standards by effectively operating equipment and resolving minor and major technical issues. Demonstrated mathematical competence, mechanical skills, problem-solving and good communication skills.
Overview
7
7
years of professional experience
Work History
Plant In charge
Namami Gange
Rishikesh
05.2018 - Current
- Managing a STP Plant Operation & Maintenance, Ensured compliance with regulatory standards by conducting regular audits and implementing corrective measures as needed.
- Managing all Manpowers, Housekeepings of Govt, Evaluated employee performance periodically through constructive feedback sessions leading to continuous professional improvement among staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Facilitated training programs for nursing staff on updated guidelines, regulations, and advances in the field of nursing practice.
- Accomplished multiple tasks within established timeframes
- Handling Breakdowns of Machines, pumps, Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality operation & Maintenance.
- Direct Reportings to the JAL NIGAM, CPCB, UKPCB, NAMAMI GANGE Govt
- Department
- Handling Minister's Visits.
- Assisted in the development and implementation of quality improvement projects aimed at enhancing patient care delivery within the unit.
- Maintained thorough records of daily operations, system performance metrics, and maintenance activities for future reference.
- Performed troubleshooting on various treatment systems to diagnose issues, identify root causes, and develop effective repair strategies.
- Participated in emergency response efforts during critical incidents, working closely with other team members to restore normal operations quickly.
- Enhanced overall plant reliability through proactive preventive maintenance schedules and timely repair works on malfunctioning systems or equipment.
- Assisted in the training of new employees, sharing expertise and knowledge on proper operation procedures and safety measures.
- Stayed updated on industry trends, emerging technologies, and regulatory changes through active participation in conferences, workshops, or online forums related to wastewater treatment operations .
- Reduced energy consumption at the treatment plant by optimizing equipment usage and implementing energy-saving initiatives.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Adjusted water treatment levels to correct below-standard variances
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Conducted routine lab testing to monitor water quality parameters, ensuring accurate results for informed decisionmaking.
Service Manager/Master Service Advisor
DPM HYUNDAI
DEHRADUN
01.2017 - 04.2018
- Smartly managed a full flash huge Automobile hyundai workshop
- All Service Advisor Duties
- With a best Productivity among team
- Assist Service Manager with Admin functions and many other UP & down tasks required
- Build a Strong team with Motivational meetings, daily Growth & Result Discussing
- Hyundai GDMS, & NDMS expert knowledge of system, and helped multiple branches.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained records of service transactions and customer feedback for future reference.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
12th -
Gurukul Mahavidyalaya
Haridwar10th -
CBSE
MBA -
JAIPUR NATIONAL UNIVERSITY
01.2020
B.TECH (Mechanical) - Mechanical Engineering
GRD IMT Rajpur Road
DEHRADUN, RAJPUR ROAD01.2017
DIPLOMA (Mechanical) -
Govt. Polytechnic Dehradun
Dehradun01.2013
Skills
- Documentation skills
- Staff Management
- Smart Team leading
- Report Writing
- Water Treatment Knowledge
- System monitoring
- Safety Protocols Adherence
- Process Control Expertise
- SCADA Systems
- Instrumentation calibration
- Flow Meter Monitoring
- Operational Data Management
Languages
English
Hindi
Nepali
Awards
- JHARKHAND BRAVERY AWARD
- CUSTOMER SATISFACTION AWARD
Timeline
Plant In charge
Namami Gange
05.2018 - Current
Service Manager/Master Service Advisor
DPM HYUNDAI
01.2017 - 04.2018
12th -
Gurukul Mahavidyalaya
10th -
CBSE
MBA -
JAIPUR NATIONAL UNIVERSITY
B.TECH (Mechanical) - Mechanical Engineering
GRD IMT Rajpur Road
DIPLOMA (Mechanical) -
Govt. Polytechnic Dehradun