Gautam Sunish
Dubai,UAE
Summary
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Senior sales specialist
Indeed
Bangalore, India
01.2022 - Current
- Exceeded quarterly revenue targets through managing and maintaining high-value clients. Last two quarters being at 108% and 114%
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
- Built complex business solutions tailored to meet individual client needs.
- Grew existing client spending by upselling additional services to bespoke needs.
- Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
- Provided customers with price information and handled financial transactions.
- Trained and educated new staff in sales techniques and product knowledge.
- Built rapport with new and existing customers to boost client retention.
- Negotiated contract renewals to preserve valuable business relationships and create lasting benefits.
- Cold called prospective clients to secure in-person appointments and pitches.
- Maximised product range potential through tailored client account packages.
- Negotiated best-possible prices for maximised profit levels.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Handled high-volume telesales enquiries within call-time targets.
Sales specialist
Indeed
Bangalore, India
04.2021 - 01.2022
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Built rapport with new and existing customers to boost client retention.
- Displayed merchandise in prominent locations within stores to promote sales.
- Built rapport with customers and made suggestions to upsell products and achieve sales goals.
Account manager
Indeed
Bangalore, India
12.2020 - 04.2021
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Oversaw account portfolio to deliver top-quality account services.
- Helped onboard new clients and recorded personal information.
Content acquisition associate
Indeed
Bangalore, India
09.2018 - 05.2020
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Operations associate
Cue Learn
Bangalore, India
04.2017 - 03.2018
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Coordinated events by managing budget, logistics and event support.
- Managed inventories by updating physical and electronic records with current quantities.
- Scheduled meetings, conferences and appointments.
Education
Bachelor of Commerce - Finance And Accounting
Christ University
India 06.2014 - 03.2017
Skills
- Product and service sales
- Customer Service
- Customer relations
- Sales techniques
- Lead generation
- Salesforce
- Sales pipeline management
- Lead qualification
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Accomplishments
• Global Top Performer - runner up & winner - in Q4 2019 and Q1 2020 respectively.
• Part of the Organizing Committee at the National Conference on “Entrepreneurial Ecosystem Issues and Challenges” and “Investa Inquest in Knowledge” conducted by the Department of Professional Studies – Christ University.
• Participated in Kolkata Regional Sports Meet' for U-19 Volleyball and U-19 Football.
• Participated in Regional Level Social Science Exhibition 2010-11
References
References available upon request.
Timeline
Senior sales specialist
Indeed
01.2022 - Current
Sales specialist
Indeed
04.2021 - 01.2022
Account manager
Indeed
12.2020 - 04.2021
Content acquisition associate
Indeed
09.2018 - 05.2020
Operations associate
Cue Learn
04.2017 - 03.2018
Bachelor of Commerce - Finance And Accounting
Christ University
06.2014 - 03.2017
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