Gautham Puthran
Abu Dhabi,United Arab Emirates
Summary
Accomplished professional with expertise in order preparation, guest relations, and product knowledge. Demonstrates proficiency in cash drawer management, customer assistance, and sales expertise. Skilled in inventory management, policies and procedures, and budget management. Strong negotiation skills and operations management capabilities are complemented by advanced knowledge of Microsoft Word, Excel, PowerPoint, and ERP solutions. Committed to setting and achieving goals that drive organisational success.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hard-working Team Leader with 2 years of experience in food&beverage environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Team leader
ADNEC CAPITAL
Al Ain City, Abu Dhabi
10.2022 - Current
- Enhanced productivity and quality by fostering a high-performing environment.
- Identified areas for improvement through regular performance reviews of team members.
- Achieved increased process efficiency by streamlining workflows.
- Ensured smooth team operations by coordinating daily tasks effectively.
- Implemented strategies aimed at boosting overall team performance.
- Realised significant reductions in operational costs through diligent monitoring of daily operations.
- Cultivated a positive workplace culture by encouraging open communication.
- Demonstrated problem-solving expertise by negotiating effective solutions during challenges.
Waiter
Grand Continental FlamingoA Hotel
Abu Dhabi, United Arab Emirates
10.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
West Zone Super Market
Dubai, United Arab Emirates
09.2019 - 10.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
Control Room Operator
Hejamadi Toll Plaza
Udupi
10.2017 - 03.2019
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Changed pump and delivery schedules to maintain product quality, safe operating conditions and cost-efficient operations.
Manager
American Tourister
Manipal
02.2015 - 06.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maintained professional, organized and safe environment for employees and patrons.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
High School Diploma -
Shri Narayana Sanil Pre-University College
06.2013 - 06.2014
High School Diploma -
Shri Vyasa Maharshi Vidya Peetha School
06.2011 - 05.2012
Skills
- Order preparation
- Guest relations
- Product knowledge
- Cash drawer management
- Customer assistance
- Sales expertise
- Inventory management
- Policies and procedures
- Budget management
- Negotiation skills
- Operations management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- ERP solutions
- Goal setting expertise
Languages
English: Good
Advanced (C1)
Hindi: Very Good
Advanced (C1)
Kannada: Very Good
Proficient (C2)
Tulu: Excellent
Proficient (C2)
Disclaimer
I genuinely declare that all the facts mentioned above are true to my faith, and I am answerable for its accuracy.
Affiliations
- VOLLYBALL
- CRICKET
- COOKING
Timeline
Team leader
ADNEC CAPITAL
10.2022 - Current
Waiter
Grand Continental FlamingoA Hotel
10.2021 - 06.2022
Cashier
West Zone Super Market
09.2019 - 10.2021
Control Room Operator
Hejamadi Toll Plaza
10.2017 - 03.2019
Manager
American Tourister
02.2015 - 06.2017
High School Diploma -
Shri Narayana Sanil Pre-University College
06.2013 - 06.2014
High School Diploma -
Shri Vyasa Maharshi Vidya Peetha School
06.2011 - 05.2012
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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