Microsoft Office
GAVIN SENTEZA
Barista Supervisor
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Barista Supervisor
Next Door Cafe/Slaw Restaurant
Jumeirah 1
09.2021 - Current
- Consistently met or exceeded sales targets through diligent supervision of staff activities and proactive problem-solving efforts.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Established strong rapport with suppliers/vendors which led to improved delivery timelines for inventory restocking.
Senior Barista
Cervix Cafe
Al Ain
04.2019 - 04.2021
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Uganda Advanced Certificate -
Buloba High School
02.2016
Skills
Supply Ordering
Espresso machine operation
Shift Scheduling
Barista Training
POS System Operation
Worker Training
Inventory Control
Customer Service
Kitchen staff coordination
Problem-solving abilities
Team Collaboration
Software
Google Docs
Timeline
Barista Supervisor
Next Door Cafe/Slaw Restaurant
09.2021 - Current
Senior Barista
Cervix Cafe
04.2019 - 04.2021
Uganda Advanced Certificate -
Buloba High School