Gayan Wanniarachchige
L&D Officer (Cargo Operations)
Dubai
Summary
Experienced professional with a demonstrated history of working in the aviation industry. Strong support professional skilled in Air Cargo Operations and Ground Handling. Offer hands on support and provide on the job training for new joiners
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Service Delivery Supervisor - Cargo
Dnata Cargo
Dubai World Central
07.2019 - Current
- Ensured adherence to company policies and procedures by monitoring compliance within the team.
- Optimized resource allocation for improved service quality and cost effectiveness.
- Managed staff training and development programs to continuously improve team capabilities.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Coordinated cross-functional teams to ensure seamless execution of large-scale projects.
- Contributed to development, implementation, and execution of maintenance programs.
Air Side Team Leader
Dnata Airport Operations
Dubai
05.2018 - 06.2019
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Care Representative
Coles Express
Melbourne Australia
02.2015 - 06.2017
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Senior Cargo Handling Assistant
Emirates SkyCargo
05.2010 - 01.2015
- Managed cargo documentation, ensuring accurate records of shipments and compliance with regulations.
- Assisted in training new team members, sharing best practices for cargo handling and workplace safety.
- Compiled accurate cargo manifests, avoiding errors and meeting regulatory standards.
- Participated in continuous improvement initiatives aimed at enhancing the performance of the cargo department.
Cargo Agent
SriLankan Airlines
04.2007 - 04.2010
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
Education
Diploma of Business
Victoria University
Melbourne, Australia 02.2015 - 05.2017
GCE Advanced Level Examination
St. Peter's College
Colombo, Sri Lanka 01.2003 - 04.2005
Skills
Training program Development and delivery
Safety Compliance
Report Preparation
Coaching and Career Development
Teamwork and Collaboration
Classroom experience
Training material development
Assessment Design
Incident Management
Service Level Agreements
Problem-solving abilities
Operational Efficiency
Training
- IATA Dangerous Goods Acceptance Category - 6
- IATA Live Animal Regulations
- Cargo Special Load Handling
- Basic Cargo Handling
- OneCargo System Training (Focus Group Champion)
Additional Information
Successfully delivered OneCargo system training for 2 batches in dnata cargo DWC staffs.
Successfully delivered dnata cargo Pre course Screener for outsourced staffs 3 batches.
Timeline
Service Delivery Supervisor - Cargo
Dnata Cargo
07.2019 - Current
Air Side Team Leader
Dnata Airport Operations
05.2018 - 06.2019
Customer Care Representative
Coles Express
02.2015 - 06.2017
Diploma of Business
Victoria University
02.2015 - 05.2017
Senior Cargo Handling Assistant
Emirates SkyCargo
05.2010 - 01.2015
Cargo Agent
SriLankan Airlines
04.2007 - 04.2010
GCE Advanced Level Examination
St. Peter's College
01.2003 - 04.2005