Gayathiri Vivekanandan

• UAT testing for trade financing environment at user level, Develop and implement comprehensive test plans for Trade products and wholesale banking channels.
• Develop and deliver all testing deliverables which includes test scenarios, test cases. Test closure document
• Effectively manage defect life cycle by JIRA, defect trackers, daily status report etc.
• Obtain UAT sign off from all the relevant stakeholders. Follow up on the delivery until successful GO live.
• Sound or working experience of testing end to end Trade systems (particularly on Supply Chain Finance) and cash management products verifying the channel integration between channel and core banking.
• Conduct thorough UAT testing of products, systems, and software to identify and resolve defects.
• Collaborate with all relevant stakeholders from different department to understand requirements and ensure quality standards are met.
• Conducting implementation training for Trade Finance channel.
• Customer support with technical issues during transactions.
• Taking up technical issues with testing team and stake holders during the Maintenace phase.
• Respond to queries and issues raised by clients from support team.
• Escalate incidents immediately when required.

• Client Onboarding on channels by setting up end to end user access and permissions
• Train clients and support clients on how to use channels
• Ensure high quality and efficient processing of new and maintenance requests in bank systems
• Close liaison with staff from GTB Advisory, Client Services, Channel Support, RM
• Providing client setup and support for online banking services, ACH origination, remote deposit capture, sweeps, account analysis
• Research and resolve client requests in a timely fashion, provide solutions, identify root causes and escalate as appropriate
• Work with outside vendor to resolve ongoing system issues
• Complying with policies, rules, and regulations, as well as ethical standards that govern the financial Industry including compliance with the bank secrecy act.

• Document review: Ensuring that the document are complete and fulfils necessary and preliminary conditions for onboarding the customer
• Credit Analysis: Ensuring that Customers meet basic and mandatory credit conditions, DBR, CC limits and authentic credit, debit history in Bank statements
• Product Team Collaboration: Working in collaboration with the product team, ensuring new schemes and offers introduced into the market meets the system conditions such as DMS and EDS work flow
• Evaluation: Evaluating KYC documents for RMFC and AML and making sure that Procedures and Conditions are met
• Complete periodic refreshes based on risk parameters with the AECB report
• Conduct PEP screening and adverse media checks
• Coordinating with RM / business in obtaining necessary requirements as per CDD process
• Support Team Leader: Preparation of daily MI report and assisting with testing (UAT/UVT) projects/deliverable to meet deadlines.

• Receiving the pre-alerts from Agents for inbound shipments and upload the same in system software (Flotilla) and Dubai Trade for Manifestation
• All relevant cost for the inbound shipment updating as per the agent invoice (INCO Terms)
• Handling Nomination customers with effective support, processing for BOE in DUBAI TRADE with relevant Documents (Invoice/packing list/HS code summary etc...) for LC shipments
• Preparing statement of Accounts for the account customers and updating relevant team internally (Accounts/Salesperson/customer)
• Tracking for the pending cargos list and updating customer's and Agent's maintain records as per SOP (Export Activities)
• Checking for the first available Vessel with prompt transit time without delay and mange timely
• Receiving cargo to Warehouse from the customers and transshipments from inbound containers as per the cargo arrival receipt
• Planning and costing the container, preparing B/L and confirming with the customer as per the commodity HS code and required docs for LC Shipments.

• Outbound calls given related welcome calls and plan explanations
• Respond to customer's inquiries, requests and complaints
• Handle and resolve customer complaints status and feedback
• Provide customers with products and services information (ie Billing Explanations, Service activation & Deactivation, Cross selling all products)
• Enter customer information in CRM, Process orders, forms and applications
• Identify and escalate priority issues to managers
• Follow up customer calls where necessary and complete call logs with in required AHT (Average Handle Time)
• Produce call reports (C-SAT, AHT, QA and unresolved Issues) to team leaders and managers.

DECLARATION

I hereby declare that all the above furnished information and particulars are true to the best of my knowledge and belief.

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