Gayathri Vattekkat Menon

• Generated and managed leads and facilitated appointments for Customers.
• Provided comprehensive information on Puravankara projects to potential buyers.
• Assisted in executing marketing initiatives and distributing promotional materials.
• Monitored and reported on effectiveness of marketing campaigns.
• Liaised with other departments, ensuring seamless workflow and coordination.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Coordinated with design and media teams to develop high-quality creative assets.
• Ensured accurate and well-organized documentation, streamlining internal processes.

ACHIEVEMENTS:

• Star Performer for Q3 FY 24 for significant contribution in business across GCC markets.
• Contributed to 10% increase in lead conversion rate through effective follow-up strategies.
• Successfully coordinated 50 marketing events across globe resulting in heightened brand visibility.

• Developed engaging content to showcase products effectively, leading to increased brand awareness and sales growth.
• Trained internal staff members on various aspects of e-commerce, fostering a culture of continuous learning and improvement within the organization.
• Collaborated with web developers to create a seamless shopping experience across desktop, mobile, and tablet devices.
• Conducted regular competitor analysis to stay ahead of industry trends, ensuring continuous improvement in e-commerce offerings.
• Utilized social media platforms for promoting products, reaching wider audiences, driving engagement, and increasing web traffic from organic sources.

• Managed daily PPC campaigns and SEO strategy implementation and monitored monthly spend to maintain budget parameters and decreasing ACOS by 10%
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Monitored daily social media content implementation and consumer interaction to assess branding efforts.
• Social Media Management: Creating Social media calendar, doing Hashtag research and suggesting them to content team. Maintain Social Media engagement on daily basis.
• Complete Account Management on all E-commerce Platform - Responsibilities include Product Listing Creation and Optimization, Account Management, Content Creation and Enhancing Quality of Listing. (Amazon, Flipkart, Meesho and Shopify) and submitting Monthly Report to clients
• Implemented tactical online marketing practices to target specific consumers and demographics.
• Monitored online feedback provided by customers regarding services and products to identify points for improvement.

• Specified and selected furniture, fixtures and lighting conditions to achieve desired effects.
• Conducting research on materials, products, and trends in interior design
• Provided in-home consultations and space planning and coordinated colors, finishes and fabrics to match.
• Obtained user feedback and utilized design software to generate unique and innovative samples.
• Supporting with photography and videography for projects
• Developed space planning concepts, color palette selections and textile presentations.
• Collaborating with team members to develop design concepts and present them to clients
• Participating in client meetings and site visits to gather information and take measurements

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-to-day duties accurately and efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked flexible hours across night, weekend and holiday shifts.
• Handled 100 calls per day to address customer inquiries and concerns.
• Maintained excellent attendance record, consistently arriving to work on time.