Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Timeline
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Gayatri Joshi

Dubai,UAE

Summary

Versatile hospitality professional with expertise in B2C guest experience, B2B relationship management, and membership program development within the luxury sector. Successfully launched the Rikas Priority Line and supported the Rikas app, driving strategic partnerships and high-value bookings. Experienced in leading multicultural teams in premium aviation, delivering exceptional customer service, and training staff. Skilled in curating guest journeys, strategic planning, client relationship management, and business development. Committed to continuous growth and impactful results.

Overview

13
13
years of professional experience
2026
2026
years of post-secondary education

Work history

Guest Relations Manager

RIKAS Hospitality Group
Dubai, UAE
01.2025 - Current
  • Founded and launched the Rikas Priority Line from the ground up. Conducted market research, collaborated with brand directors, marketing, and sales teams, and created all assets including brochures and presentations.
  • Sourced and onboarded elite B2B partners including Quintessentially, TEN Group, One 15 Marina Singapore, KLE Lifestyle, YP Club, Butterfly Socials & so on.
  • Built and nurtured high-value partnerships with luxury concierges, elite membership clubs, premium travel companies, and event planners to drive VVIP bookings and strategic exposure for Rikas venues.
  • Act as the key liaison for VIP guests, concierge partners, and internal teams to ensure elevated, personalized experiences across all touchpoints.
  • Support the RIKAS x Paris Society Membership Program and App, assisting in the rollout, user engagement, and integration of new benefits and brand partnerships to enhance member experience and program value.
  • Manage the backend of the RIKAS App, overseeing the support email, ensuring smooth guest communication, timely assistance, and operational efficiency.
  • Partner closely with the Marketing and Operations Director to develop revenue-driving strategies, including promotions, cross-sell opportunities, and branded activations.
  • Cross-sell events and services across the RIKAS portfolio, increasing group bookings, enhancing visibility of new venues, and maximizing revenue potential.
  • Train front-of-house teams and hostesses on SevenRooms, ensuring consistency in service delivery, accurate guest profiling, and efficient CRM usage.
  • Contributed to the creation of the Employee Handbook, including SOPs and the code of conduct to ensure professionalism and consistency across all venues.
  • Uphold Rikas’ luxury service standards through a guest-first approach, seamless cross-departmental coordination, and strategic alignment with brand values.

Guest Relations Executive (Pre-Opening Team)

Dragonfly Restaurant
Dubai, UAE
07.2024 - 12.2024
  • Implemented reservation strategies that improved customer service ratings by 15%.
  • Streamlined service coordination with waitstaff, reducing peak-time waiting periods by 25%.
  • Partnered with luxury brands, corporates, and elite membership clubs to elevate clientele quality and optimize the reservation process.
  • Managed VVIP and management bookings via the Rikas Priority Line.
  • Facilitated seamless communication with the kitchen team to enhance service flow and guest satisfaction.
  • Introduced targeted upselling strategies, increasing special events and promotion revenue by 20%.
  • Trained staff in Emotional Intelligence (EQ), hygiene, and professional grooming standards.
  • Coordinated with event planners to successfully execute group dinners, conferences, or other events held at the property.

Senior Cabin Crew & Onboard Supervisor & Trainer

Qatar Airways
Doha, Qatar
01.2019 - 04.2024
  • Led and mentored a team of 3–5 junior crew members on narrow-body aircraft, ensuring seamless in-flight operations and premium service delivery.
  • Delivered highly personalized service to VIPs, royal families, ambassadors, and high-profile guests in First and Business Class, contributing to a 99% guest satisfaction rate.
  • Actively promoted & cross- sold Qatar Airways Holidays packages, Wi-Fi services, duty-free, and lounge access enhancing guest experience and boosting ancillary revenue.
  • Successfully enrolled over 300 guests into the Qatar Airways Privilege Club loyalty program, driving brand engagement and repeat business.
  • Selected as part of a senior cabin crew advisory committee to share insights and propose enhancements for service standards, procedures, and inflight offerings.
  • Maintained poise and professionalism during operational disruptions, ensuring clear communication and consistent guest comfort under pressure.
  • Collaborated closely with multicultural cabin and cockpit teams to deliver Qatar Airways’ signature 5-star hospitality while ensuring safety compliance.

Premium Cabin Crew

Jet Airways
Mumbai, India
05.2016 - 11.2025
  • Proactively engaged with passengers to collect feedback, preparing detailed reports and proposing practical improvements to enhance service quality and operational efficiency.
  • Worked collaboratively with crew members to ensure smooth flight operations, contributing to on-time departures and arrivals while maintaining high safety and service standards.
  • Promoted airline loyalty programs and onboard sales, effectively increasing ancillary revenue through strategic upselling of products and services.
  • Served on the Cabin Crew Welfare Committee, actively contributing to team-building initiatives, crew welfare programs, and enhancing overall workplace morale and cohesion.

Marketing Intern

Jaro Education
Mumbai, India
05.2015 - 07.2025
  • Managed the student engagement program at iFEEL Institute, driving participation and fostering community connections.
  • Collaborated with a diverse team to achieve daily targets and support long-term organizational goals.
  • Gained hands-on business experience by shadowing senior management, including lead generation and client outreach.
  • Executed lead generation, prospect research, and social media campaigns, acquiring valuable marketing and sales skills.

Marketing Executive

Real Kitchen Pvt Ltd
Mumbai, India
05.2013 - 05.2014
  • Spearheaded product launch campaigns and coordinated related events to maximize market impact.
  • Partnered with online platforms including Pepperfry, Shopping Zone, and Flipkart to expand product reach.
  • Enhanced advertising and promotions through targeted digital and social media strategies.
  • Delivered regular marketing performance updates to senior management for informed decision-making.

Education

Project Management Professional (PMP) -

Project Management Institute (PMI)

PGDM - MARKETING

HK INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

BACHELOR OF COMMERCE - undefined

MUMBAI UNIVERSITY

Skills

  • Communication & Networking
  • Client Relationship Management
  • Project Management & Adaptability
  • Creative Writing & Design
  • Strategic Planning
  • Coaching & Mentorship
  • Reservation Management
  • Business Development
  • Member retention strategy
  • Digital marketing

Accomplishments

  • Contributed to the success of FIFA World Cup 2022 promotional events.
  • Completed 400 flights successfully.
  • Coached and mentored 250+ junior crew.
  • Enrolled 200+ customers in airline's Frequent Flyer program.
  • Achieved a 259% increase in bookings, nearly doubled total covers, and grew net guest spending by 49% through strategic B2B partnerships, luxury network development, and guest experience enhancements.

Timeline

Guest Relations Manager

RIKAS Hospitality Group
01.2025 - Current

Guest Relations Executive (Pre-Opening Team)

Dragonfly Restaurant
07.2024 - 12.2024

Senior Cabin Crew & Onboard Supervisor & Trainer

Qatar Airways
01.2019 - 04.2024

Premium Cabin Crew

Jet Airways
05.2016 - 11.2025

Marketing Intern

Jaro Education
05.2015 - 07.2025

Marketing Executive

Real Kitchen Pvt Ltd
05.2013 - 05.2014

PGDM - MARKETING

HK INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH

BACHELOR OF COMMERCE - undefined

MUMBAI UNIVERSITY

Project Management Professional (PMP) -

Project Management Institute (PMI)

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