GAYATRI NAIR

Experienced in logistics and customer service at Rohlig, Dubai, I excel in client relationship management, operational efficiency, and sales coordination. My role at Rohlig has honed my skills in strategic planning and problem-solving, complementing my background in event and hotel management. Known for my ability to navigate complex tasks and fast-paced environments, I blend strong communication with a customer-centric approach, poised to deliver excellence in dynamic operational roles.

• Update contract terms, monitor late payments, and ensure the seamless execution of all shipments.
• Conduct follow-ups on payments and oversee the entirety of shipment processes.
• Coordinate daily reporting with clients and maintain consistent communication.
• Regularly update and report to the CEO to ensure timely information flow.
• Developed skills in teamwork, observation, and troubleshooting.
• Coordinated event logistics and operations, managing support staff, vendors, and volunteers.
• Precisely calculated and managed expenses during and post-events.
• Organized schedules and timelines for all events effectively.
• Selected and procured décor and materials for events.
• Minimized financial discrepancies through meticulous budgeting and bookkeeping.
• Reviewed and assessed existing plans and processes to pinpoint improvement opportunities.
• Provided mentorship to teams in customer service, marketing, sales, and accounting.
• Facilitated smooth training execution by overseeing coordination, scheduling, marketing, reservations, materials, and event follow-ups.
• Strategically planned and organized support services for incoming special events.
• Managed prominent events for clients such as GARTNER, GOOGLE, L&T, and various medical conferences.
• Welcomed daily visitors and customers, providing assistance and answering questions to foster rapport and retention.
• Delivered exceptional service to guests, including arranging reservations at external venues.
• Enhanced organizational efficiency by implementing effective filing systems for records and files.
• Informed guests about property amenities including restaurants, pool, spa, and fitness center, enhancing their experience.
• Operated a multi-line phone system, efficiently handling inquiries and directing calls to appropriate departments.
• Warmly greeted each new arrival, verifying reservations and identification details.
• Engaged guests in friendly conversations at the front desk during the check-in process, enhancing guest relations.
• Applied rapid response and proactive service techniques to strengthen relationships with guests, boosting retention rates.
• Gained comprehensive experience across all core hotel departments including front office, housekeeping, food and beverage, banquets, events, and kitchen.
• Accumulated a minimum of 20-25 days of hands-on experience in each department.
• Developed knowledge in catering and serving techniques.

• Handling customer inquiries and providing timely, accurate responses to service issues. Ensuring consistent communication through emails, calls, or face-to-face meetings.
• Overseeing order processing, ensuring accurate data entry in the logistics management system. Tracking shipments and providing customers with regular updates on their status.
• Addressing and resolving any customer complaints or operational issues. This could include coordinating with various departments to ensure quick resolution of shipping delays, documentation errors, or other logistical challenges.
• Ensuring all shipping documentation, such as bills of lading, invoices, and customs paperwork, is accurate and compliant with regional and international regulations.
• Maintaining accurate records of customer interactions and transactions. Generating regular reports on customer service metrics and operational efficiency.
• Initiating sales calls to generate new leads and convert them into profitable business opportunities.
• Managing the sales team's schedules, maintaining important documents, and ensuring clear communication of relevant information.
• Overseeing the availability and maintenance of sales-related equipment and materials.
• Addressing customer complaints and providing support following sales, as required.
• Negotiating and finalizing deals in alignment with the company's financial policies.
• Liaising with various vendors to obtain pricing and rates for shipments.

• Date of Birth: 01/05/98
• Nationality: Indian
• Marital Status: Single

• Music
• Travelling