Gayle Rodriguez
BARISTA
Sharjah
Summary
3 years of experience as Coffee Shop Supervisor seeking the best career opportunity in a progressive environment. Searching for an opportunity that will allow me to use and develop my skills and abilities. I have an extraordinary knowledge and background in the restaurant, retails and customer service industry that would be beneficial to the position being offered. I am friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
BARISTA
STARBUCKS ALSHAYA INTERNATIONAL CO. L.L.C
2 2022 - Current
- Prepare beverages for customers, such as tea and coffee
- Recommend products to customers who didn’t decide on their orders
- Maintain and clean store when needed
- Adhere to food safety procedures
- Handle cash and record customers’ orders information accurately
- Resolve customer complaints efficiently and quickly
- Stocking and restocking supplies.
JUICE MAKER/COUNTER SALES
TONIC JUICE BARS
10.2019 - 12.2021
- Ensure health and safety guidelines are met;
- Assess customer needs and suggestions;
- Maintain inventory levels of ingredients used;
- Prepare ingredients used to create beverages for customer;
- Conduct daily cleaning duties as assigned;
- Prepare ingredients used to create food and beverage for customers;
- Manually prepare juices and small meals for customers on demand;
- Additional job assigned as Sales Counter; Sells/cooks Japanese Street Foods and Pastries; Receive Payment.
SUPERVISOR
DUNKIN DONUTS UAE
02.2014 - 06.2019
- Perform a multitude of tasks, food production duties or serve customers at the cash register
- Ensure operations excellence by adhering to the systems and standards of the store
- Maintaining clean and organized workstation and ensuring a clean guest area
- Possess the ability to communicate effectively with managers and coworkers
- Preparing the reports such as stocks and expenses for the store
- Making sure the stocks are in well temperature as per required measurement
- Preparing weekly, monthly and yearly sales report
- Managing profit and Loss
- Driving Sales Growth.
SALES ASSOCIATE
SUYEN CORP. (BENCH)
02.2013 - 12.2013
- Greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information
- Demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise
- Process payments by totaling purchases process cash and store or other credit cards
- Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customer
- Develops product knowledge by reading current vendor tags and pamphlets.
MACHINE OPERATOR (TENDER)
MAGNOLIA INC. PHILIPPINES
04.2012 - 01.2013
- Run and monitor the machine while it is working, inspect machines periodically throughout the shift and may adjust machine speeds or load machines with materials
- Also exercise quality control by comparing product the machine produces to that product's blueprints
- If the machine is making even a minor error, it is shut down and the error is corrected.
SALESMAN
THE SM SUPERSTORE
06.2011 - 03.2012
- Smile, greet customers & encourage them to but items by presenting features and benefits and offering latest promotions
- Display complete assortment of items in the selling area based on official guidelines and put away items handled by customers
- Inspect items for damage wrong/lost price tags or stock-outs during off-peak hours; alert stock clerk for pull-out or replenishment
- Answer customer questions or complaints & assist before or after a sale
- Clean the assigned selling pads during off-peak hours including the items on display and fixtures.
SERVICE CREW
CHOWKING PHILIPPINES
11.2010 - 04.2011
- Clearing off and setting tables, stocking supplies, cleaning dishes and occasionally dropping off food, beverages and condiments
- Making sure food is delivered hot and fresh in a timely manner and to the customer’s satisfaction and also making sure that the front part of the restaurant is looking clean and organized.
SERVICE CREW
BURGER MACHINE PHILIPPINES
09.2008 - 12.2008
- Cooking, cleaning area and making inventory of stocks
- Making sure that the burger ordered by the customers is hot and fresh.
WAITER
MAKATI SHANGRILA HOTEL
03.2008 - 07.2008
- Serving the customers their orders by remembering the correct orders and also remembering the specifications for food, and should serve their requirements with smile
- Waiting upon the customer and checking on them; Coordinate with the chefs regarding the food orders and menus of the restaurant
- Always being polite, even while dealing with the customer and serve as the representative of the restaurant and promote the place by good service
- Maintaining good levels of personal hygiene while working in the restaurant and should clean up afterwards and help in maintaining health and hygiene standards.
Education
High School Diploma -
Alfonso National Highschool
Alfonso, Cavite Philippines 04.2007 - 04.2007
Skills
Knowledge of customer and market dynamics and requirements
Ability to interpret and perform basic computer and POS system functions
Demonstrate the desire and ability to provide high quality service to customers
Highly motivated, ability to take initiative
Strong time management and organizational skill; ability to direct the work activities of several associates simultaneously and plan ahead
Basic math skills; ability to accurately total guest checks, accounts for cash and inventory
Ability to ensure the highest level of quality in all areas of the operation
Ability to train, lead and motivate a staff
Can standout well maintain good relationship with others
Received positive evaluations from previous managers
Flexible–Willing to try new things and am interested in improving efficiency on assigned tasks
Outgoing personality
Great aptitude to work in fast-paced environment
Knowledge of coffee and espresso
Timeline
JUICE MAKER/COUNTER SALES
TONIC JUICE BARS
10.2019 - 12.2021
SUPERVISOR
DUNKIN DONUTS UAE
02.2014 - 06.2019
SALES ASSOCIATE
SUYEN CORP. (BENCH)
02.2013 - 12.2013
MACHINE OPERATOR (TENDER)
MAGNOLIA INC. PHILIPPINES
04.2012 - 01.2013
SALESMAN
THE SM SUPERSTORE
06.2011 - 03.2012
SERVICE CREW
CHOWKING PHILIPPINES
11.2010 - 04.2011
SERVICE CREW
BURGER MACHINE PHILIPPINES
09.2008 - 12.2008
WAITER
MAKATI SHANGRILA HOTEL
03.2008 - 07.2008
High School Diploma -
Alfonso National Highschool
04.2007 - 04.2007
BARISTA
STARBUCKS ALSHAYA INTERNATIONAL CO. L.L.C
2 2022 - Current
Similar Profiles
Nischal ThapaliyaNischal Thapaliya
Retail Store Supervisor at ALSHAYA INTERNATIONAL CO. L.L.C (Starbucks coffee)Retail Store Supervisor at ALSHAYA INTERNATIONAL CO. L.L.C (Starbucks coffee)
LOKA UPRETYLOKA UPRETY
Assistant Store Manager at STARBUCKS (COFFEE)M.H. ALSHAYA L.L.CAssistant Store Manager at STARBUCKS (COFFEE)M.H. ALSHAYA L.L.C
Bernard SalvajanBernard Salvajan
Assistant Store Visual Manager at Alshaya International Co. L.L.C.Assistant Store Visual Manager at Alshaya International Co. L.L.C.