Summary
Overview
Work History
Education
Skills
LANGUAGES
Music, Travel, Interactions
Timeline
Generic
GAZALA ANSARI

GAZALA ANSARI

Dubai

Summary

Dynamic and results-driven professional with extensive experience in Customer Service, Account Management and Sales. Adept at guiding entrepreneurs and businesses through the complexities of establishing new operations, ensuring compliance with local regulations, and creating sustainable growth strategies. Proven track record of delivering exceptional customer service, fostering client relationships, and managing accounts to achieve high levels of client satisfaction and retention. Skilled in problem-solving, process optimization, and cross-functional collaboration, with a strong focus on achieving business objectives.

Overview

11
11
years of professional experience

Work History

Senior Business Consultant

A&A Associates
10.2024 - Current
  • Offer comprehensive advice on business incorporation, licensing requirements, and relevant government protocols.
  • Build and nurture long-term client relationships by delivering exceptional support and service.
  • Consistently meet or surpass sales goals by effectively closing business setup deals.
  • Create and present tailored business setup proposals and solutions to potential clients.
  • Conduct negotiations and address client concerns with professionalism and confidence.

BUSINESS SET UP SPECIALIST

Commitbiz LLC
08.2023 - 08.2024
  • Proactively identify and pursue new business opportunities through targeted prospecting and networking efforts.
  • Develop and maintain a robust sales pipeline, proactively nurturing leads and converting them into clients.
  • Collaborate seamlessly with internal teams to ensure smooth onboarding and flawless delivery of services to clients.
  • Provide consultative advice to clients, address their business challenges, and present consulting services as valuable solutions.
  • Track and report on sales activities, pipeline status, and performance metrics.

SENIOR IMMIGRATION CONSULTANT

Pioneer Global Visa Services
07.2022 - 07.2023
  • Client Consultation: Engage with potential clients to understand their unique immigration needs and provide personalized solutions.
  • Sales Strategies: Develop and execute effective sales strategies to meet and exceed targets.
  • Product Knowledge: Maintain a thorough understanding of immigration services, policies, and procedures to confidently address client questions.
  • Reporting: Prepare and present regular sales reports and forecasts to keep management informed of progress and challenges.

IMMIGRATION CONSULTANT

Migration Consultants
12.2020 - 06.2022
  • Provided advice and information to educate clients regarding study and work permits and temporary visas, explaining step by step procedures.
  • Conducted thorough assessments of client eligibility for various immigration programs and visas.
  • Prepared and coached clients for interview process to increase confidence and establish trust.
  • Established strong professional relationships with clients based on trust and successful outcomes.

Customer Service Analyst

ADP Pvt Ltd
09.2019 - 03.2020
  • Communicate with HR for payroll related queries
  • Gathering and analyzing data, interpreting gathered data
  • Submit reports to the relevant department's head and management
  • Finding patterns and trends in the analyzed data

CUSTOMER RELATIONSHIP ACCOUNT MANAGER

TATA CONSULTANCY SERVICES
11.2017 - 08.2019
  • Facilitated onboarding of new clients, ensuring a smooth transition and positive experience.
  • Managed a portfolio of accounts, ensuring high levels of service and client satisfaction.
  • Reviewed and updated account management processes, improving efficiency and effectiveness.
  • Developed and maintained long-term relationships with key clients, enhancing customer loyalty and retention.
  • Analysed customer feedback to identify areas for improvement, leading to increased satisfaction levels.

CLIENT SERVICE EXECUTIVE

Altisource Business Solutions
04.2014 - 07.2017
  • Single point of contact for the buyer/lender and other stakeholders for the transaction with respect to work related to the Title/Settlement services.
  • Assisted customers with product-related questions, feedback and complaints.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.

Education

Bachelor - Commerce

University of Mumbai
01.2007

Skills

  • Communication
  • Account Management
  • Customer Service
  • Sales
  • Effective Time Management
  • Problem Solving
  • Teamwork
  • Leadership

LANGUAGES

English: C2 Proficient
Hindi: C2 Proficient
Urdu: C2 Proficient

Music, Travel, Interactions

Music 🎵

I explore all genres, from chill indie vibes to intense classical symphonies to high-energy hip-hop beats. The fact how music connects people across cultures and how lyrics or rhythms can express emotions better than words sometimes.


Travel 🌍

I’m fascinated by both the big landmarks and the hidden corners or just a tiny café. Whether it’s getting lost in old cities, or chilling on a beach, travel opens my mind and refreshes me everytime.


Interactions 🤝

I’m all about genuine, meaningful interactions. Whether it’s chatting with a local on a trip, collaborating creatively with someone new, or just swapping life stories over coffee, every connection leaves a mark. I believe everyone you meet teaches you something — even in the smallest ways. 

Timeline

Senior Business Consultant

A&A Associates
10.2024 - Current

BUSINESS SET UP SPECIALIST

Commitbiz LLC
08.2023 - 08.2024

SENIOR IMMIGRATION CONSULTANT

Pioneer Global Visa Services
07.2022 - 07.2023

IMMIGRATION CONSULTANT

Migration Consultants
12.2020 - 06.2022

Customer Service Analyst

ADP Pvt Ltd
09.2019 - 03.2020

CUSTOMER RELATIONSHIP ACCOUNT MANAGER

TATA CONSULTANCY SERVICES
11.2017 - 08.2019

CLIENT SERVICE EXECUTIVE

Altisource Business Solutions
04.2014 - 07.2017

Bachelor - Commerce

University of Mumbai
GAZALA ANSARI