GAZALA ANSARI
Dubai,United Arab Emirates
Summary
Strategic Account Management professional with 12+ years of experience managing key client portfolios, enhancing customer loyalty, and maximizing revenue opportunities. Adept at understanding client objectives, negotiating contracts, and delivering tailored solutions that drive business growth. Strong background in sales performance, client retention, and stakeholder management across fast-paced environments.
Overview
12
12
years of professional experience
Work history
Senior Business Consultant
RadiantBiz Management Consultancy
Dubai, UAE
2025.11 - Current
- Managed high-profile client relationships to ensure customer satisfaction.
- Advised clients in person, over phone and in writing to deliver top service and optimum strategies.
- Develop and maintain strong, long-term relationships with existing and potential partners.
- Conduct regular client visits to strengthen relationships and maintain a high level of engagement.
Senior Business Consultant
A&A Associates
2024.10 - 2025.10
- Offer comprehensive advice on business incorporation, licensing requirements, and relevant government protocols.
- Build and nurture long-term client relationships by delivering exceptional support and service.
- Consistently meet or surpass sales goals by effectively closing business setup deals.
- Create and present tailored business setup proposals and solutions to potential clients.
- Conduct negotiations and address client concerns with professionalism and confidence.
Business Set up Specialist
Commitbiz LLC
2023.08 - 2024.08
- Proactively identify and pursue new business opportunities through targeted prospecting and networking efforts.
- Develop and maintain a robust sales pipeline, proactively nurturing leads and converting them into clients.
- Collaborate seamlessly with internal teams to ensure smooth onboarding and flawless delivery of services to clients.
- Provide consultative advice to clients, address their business challenges, and present consulting services as valuable solutions.
- Track and report on sales activities, pipeline status, and performance metrics.
Relationship Manager
Pioneer Global Visa Services
Dubai, UAE
2020.12 - 2023.07
- Client Consultation: Engage with potential clients to understand their unique immigration needs and provide personalized solutions.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Product Knowledge: Maintain a thorough understanding of immigration services, policies, and procedures to confidently address client questions.
- Provided training to junior staff enhancing their performance metrics.
- Established strong client relationships by providing exceptional customer service.
- Achieved high customer satisfaction with regular follow-ups and updates.
Customer Service Analyst
ADP Pvt Ltd
2019.09 - 2020.03
- Communicate with HR for payroll related queries
- Gathering and analyzing data, interpreting gathered data
- Submit reports to the relevant department's head and management
- Finding patterns and trends in the analyzed data
Client Account Manager
TATA CONSULTANCY SERVICES
2017.11 - 2019.08
- Facilitated onboarding of new clients, ensuring a smooth transition and positive experience.
- Managed a portfolio of accounts, ensuring high levels of service and client satisfaction.
- Reviewed and updated account management processes, improving efficiency and effectiveness.
- Developed and maintained long-term relationships with key clients, enhancing customer loyalty and retention.
- Analysed customer feedback to identify areas for improvement, leading to increased satisfaction levels.
Client Service Representative
Altisource Business Solutions
2014.04 - 2017.07
- Single point of contact for the buyer/lender and other stakeholders for the transaction with respect to work related to the Title/Settlement services.
- Assisted customers with product-related questions, feedback and complaints.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Education
Bachelor - Commerce
University of Mumbai
MumbaiSkills
- Proven experience in partnership development or relationship management
- Strong presentation, verbal, and written communication skills
- High integrity, professionalism, and customer-centric approach
- Serve as the lead point of contact for all customer account management tasks
- Decision-Making expertise
- Leadership proficiency
LANGUAGES
English: C2 Proficient
Hindi: C2 Proficient
Urdu: C2 Proficient
Music, Travel, Interactions
Music 🎵
I explore all genres, from chill indie vibes to intense classical symphonies to high-energy hip-hop beats. The fact how music connects people across cultures and how lyrics or rhythms can express emotions better than words sometimes.
Travel 🌍
I’m fascinated by both the big landmarks and the hidden corners or just a tiny café. Whether it’s getting lost in old cities, or chilling on a beach, travel opens my mind and refreshes me everytime.
Interactions 🤝
I’m all about genuine, meaningful interactions. Whether it’s chatting with a local on a trip, collaborating creatively with someone new, or just swapping life stories over coffee, every connection leaves a mark. I believe everyone you meet teaches you something — even in the smallest ways.
Affiliations
- Travel, Shop, Read
References
References available upon request.
Timeline
Senior Business Consultant
RadiantBiz Management Consultancy
2025.11 - Current
Senior Business Consultant
A&A Associates
2024.10 - 2025.10
Business Set up Specialist
Commitbiz LLC
2023.08 - 2024.08
Relationship Manager
Pioneer Global Visa Services
2020.12 - 2023.07
Customer Service Analyst
ADP Pvt Ltd
2019.09 - 2020.03
Client Account Manager
TATA CONSULTANCY SERVICES
2017.11 - 2019.08
Client Service Representative
Altisource Business Solutions
2014.04 - 2017.07
Bachelor - Commerce
University of Mumbai