Gbaruko Emmanuel Emeka
AJMAN
Summary
Administrative supervisor experienced in employee training and process improvement. Offers skills in resource management, knowledge of coaching tactics and background in administrative support. Looking to put knowledge and abilities to good use in supervisory position focused on building valuable teams.
Overview
18
18
years of professional experience
Work History
LEADERSHIP COACH
DOMINION LEADERSHIP INSTITUTE
06.2016 - 06.2022
- To coordinate the daily operations of the Institute
- To discover and harness potential leaders from fresh school graduates
- Organize trainings to raise emerging leaders
- Drive emerging leaders to achieve Life goals
- Develop systems and Management training manual for Leadership development
Customer Service Manager
OCEANIC BANK LTD
Orlu
11.2012 - 05.2016
- DESCRIPTION
- To coordinate the daily operations of the branch
- Manage the branch human resources to ensure that customers are greatly delighted
- Manage the branch vault and ATM
- Ensure that the branch carries out her processes within the bank policy
- Drive the entire operational team to achieve both the branch financial and operational targets
- Monitor the branch's cash position and make a prompt report of excess and low cash levels
- Organise Constant trainings of branch staff for job enhancement
Cash Officer/Risk Control Officer
Oceanic bank plc
03.2008 - 11.2012
- To coordinate and supervise cash and teller unit; ensuring that the activities in the unit is done in accordance to the policy
- To pay and receive cash and other legal tender from customers and ensure necessary entries are made with minimal error
- Keep adequate record of cash movement to and from the vault
- Ensuring that cash limit within the tellers' cubical is not exceeded
- Daily balancing of departmental rough proof, cash specification proof and head tellers proof
- Monitor the branch's cash position and make a prompt report of excess and low cash levels
- Perform other duties assigned by the head of operation
- Ensure laid down policies and procedures are kept in the movement of cash from one destination to another.
Transfer /Customer Service Officer
Diamond bank plc
06.2006 - 03.2008
- To pay and receive cash and other legal tender from customers and ensure necessary entries are made with minimal error
- Open account for new customers and maintain their mandates on the system
- Funds transfer activities based on customers instruction
- Booking of investments and loan facilities
- Attendance to customers daily enquiries to ensure excellent customer service
- Perform other duties assigned by the head of operation
- Ensuring that no income leakage is experienced by the branch
- Ensure laid down policies and procedures are kept in the daily operational activities.
Teller/Clearing Officer
United bank for Africa plc
03.2005 - 03.2006
- To pay and receive cash and other legal tender from customers and ensure necessary entries are made with minimal error
- Proceesing of other banks cheques /instrument
- Branch's representative at CBN clearing house
- Daily balancing of clearing and other settlement accounts
- Attendance to customers daily enquiries to ensure excellent customer service
- Perform other duties assigned by the head of operation
Cledop West Africa Ltd
Harcourt
07.2002 - 03.2003
- Packaging and processing of drilling fluids
- Determination of drilling fluids properties
- Mud Engineering
- Rig supply and services
Intern
Scientific Laboratory Ltd
Lagos
08.1998 - 01.1999
- Analysis of industrial chemicals
- Production of ion-exchange resins
- Packaging and sales of laboratory chemicals and equipment
- Production of soaps and other related detergents
- Designing and setting up of scientific laboratory for schools and other institutes
Education
High School Diploma -
COLLEGE oF IMMACULATE CONCEPTION
ENUGU NIGERIA09.2003
POST GRADUATE DEGREE - INFORMATION TECHNOLOGY
NATIONAL OPEN UNIVERSITY
OWERRI ,NIGERIA2022
B.eng - Chemical Engineering
Enugu State University of Science And Technology {ESUT
ENUGU NIGERIA2003
Ordinary National Diploma {OND - Chemical Engineering
Institute of Management of Technology
ENUGU1999
High School Diploma -
COLLEGE oF IMMACULATE CONCEPTION ENUGU NIGERIA
ENUGU ,NIGERIA09.1993
Skills
- Motivational Leadership
- Profound speech writing skills
- Excellent conversationalist and voracious reader
- Advanced computer knowledge
- Ability to achieve set goals even under pressure
- Wealth of experience in teamwork
- Ability to learn easily
- Management Consultation
- Creative Solution Development
- Sales Strategies
- Program Leadership
- Manager Coaching and Training
- Cost Control and Reduction
- Leadership Communications
- Business Management and Development
- Simulation Leadership
- Customer Satisfaction
- Sales Goals
- Customer Relations
- Strategic Thinking
- Time Management
- Sales Operations
- Stress Management
- Client Retention
Affiliations
MEMBER: Council for the Regulation of Engineering in Nigeria (COREN) EXECUTIVE MEMBER: NIGERIA SOCIETY OF ENGINEERS (MNSE) ASSOCIATE MEMBER: CHARTERED INSTITUTE OF FINANCE AND CONTROL OF NIGERIA (CIFCN)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
LEADERSHIP COACH
DOMINION LEADERSHIP INSTITUTE
06.2016 - 06.2022
Customer Service Manager
OCEANIC BANK LTD
11.2012 - 05.2016
Cash Officer/Risk Control Officer
Oceanic bank plc
03.2008 - 11.2012
Transfer /Customer Service Officer
Diamond bank plc
06.2006 - 03.2008
Teller/Clearing Officer
United bank for Africa plc
03.2005 - 03.2006
Cledop West Africa Ltd
07.2002 - 03.2003
Intern
Scientific Laboratory Ltd
08.1998 - 01.1999
High School Diploma -
COLLEGE oF IMMACULATE CONCEPTION
POST GRADUATE DEGREE - INFORMATION TECHNOLOGY
NATIONAL OPEN UNIVERSITY
B.eng - Chemical Engineering
Enugu State University of Science And Technology {ESUT
Ordinary National Diploma {OND - Chemical Engineering
Institute of Management of Technology
High School Diploma -
COLLEGE oF IMMACULATE CONCEPTION ENUGU NIGERIA
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