Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
VICTOR OGUNGBENRO

VICTOR OGUNGBENRO

Abu Dhabi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

St Regis Hotel Corniche Abu Dhabi.
Abu Dhabi, UAE
11.2024 - Current
  • Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
  • Fostered team spirit amongst the staff, promoting a positive work culture.
  • Communicated effectively with kitchen staff to ensure timely meal preparation.
  • Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
  • Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
  • Ensured compliance with health and safety standards at all times.
  • Maintained high standards of customer service by handling complaints professionally.
  • Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
  • Trained new starters, ensuring consistency in service delivery.
  • Assisted with menu planning, offering creative input.
  • Monthly inventory monitoring and maintaining per stock level.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Created team building initiatives to encourage upselling and meet revenue targets.

Food and Beverage Supervisor (Cabana Bar & Grill)

St-Regis Hotel, Corniche Abu Dhabi.
Abu Dhabi, UAE
03.2022 - 11.2024
  • Handled scheduling for multiple teams of, waiting and bartending staff.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Led team to deliver outstanding hospitality operations.
  • Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Organized breaks based on fluctuations in volume of business to avoid having staff shortages during peak hours.
  • Monitored and authorized staff clock-in and clock-out procedures.
  • Planned staffing levels based on evolving service demands.
  • Prepared rotas to achieve stable coverage while minimizing payroll costs.
  • Identified and maximized upselling opportunities to increase sales and profits.

Waiter

St-Regis Saadiyat Island,Abu Dhabi (Pool & Beach)
Abu Dhabi, UAE
04.2018 - 02.2022
  • Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Advised on food and drink choices based on customer preferences.

Education

Higher National Diploma - ACCOUNTING 2013

OSUN STATE COLLEGE OF TECHNOLOGY.
NIGERIA

Skills

  • Service-minded
  • Sales strategies
  • Performance and wage reviews
  • Conflict resolution techniques
  • Strong work ethic
  • Staff scheduling
  • Natural leader
  • Results-orientated
  • OH&S compliance procedures
  • Cost-controls
  • Inventory control and record keeping

Languages

English
Fluent

Certification

  • [Food and Beverage Management.], [COURSERA-Universität Bocconi] - [2023]

  • [NEBOSH IGC 1&2-OCCUPATIONAL HEALTH & SAFETY,2021], [QHSE HEALTH& SAFETY INSTITUTE] - [2021]

  • [IOSH Managing Safely], [SHIELDS HEALTH & SAFETY INSTITUTE] - [2017]

  • [IOSH Working Safely], [SHIELDS HEALTH & SAFETY INSTITUTE] - [2017]

Timeline

Assistant Restaurant Manager

St Regis Hotel Corniche Abu Dhabi.
11.2024 - Current

Food and Beverage Supervisor (Cabana Bar & Grill)

St-Regis Hotel, Corniche Abu Dhabi.
03.2022 - 11.2024

Waiter

St-Regis Saadiyat Island,Abu Dhabi (Pool & Beach)
04.2018 - 02.2022

Higher National Diploma - ACCOUNTING 2013

OSUN STATE COLLEGE OF TECHNOLOGY.

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VICTOR OGUNGBENRO