Gcinekile Dlamini
Town Square, Dubai
Summary
Highly motivated and service-oriented professional with experience in hospitality and customer service. Skilled in handling diverse guests, ensuring comfort, and maintaining safety. Seeking to join Flydubai as a Cabin Crew member to contribute exceptional service, teamwork, and professionalism to enhance the passenger experience.
Overview
7
7
years of professional experience
Work History
In Room Dining Order Taker
Emaar Hospitality Group
12.2023 - 09.2025
- Handled high volume calls professionally and efficiently whilst maintaining accuracy.
- Paying attention to guest orders, and know the menu thoroughly.
- Applied positive customer service approach to increase satisfaction levels.
- Handled complaints with professionalism and ensured customer satisfaction.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Maintained high standards of cleanliness service and presentation
Room Service Order Taker
Saadiyat Rotana Resort And Villas
12.2022 - 11.2023
- Responsible for answering all telephone calls and prioritizing said calls.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously and efficiently.
- Managed payroll accuracy using specific checklists and quality review processes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect friendliness and willingness to help where needed.
- Carried out day-to-day duties accurately and efficiently.
Waitress
Nando's Chicken Restaurant
01.2019 - 01.2022
- Greeted and seated guests to establish prompt, high quality service.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimized workflow in busy periods through successful coordination with the kitchen staff.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- utilized professional communication skills to resolve customer complaints.
Education
High school Diploma - Grade 12
TISAND TECHNICAL HIGH SCHOOL
High Certificate - Computer Hardware and Software
UMFOLOZI TVET COLLEGE
Skills
- Excellent Communication skills and interpersonal skills
- Strong teamwork in multicultural environment
- Customer care and conflict resolution
- Safety awareness and problem-solving
- Adaptability under pressure
- Professional grooming and presentation
Languages
English
Fluent
REFERENCES
Emaar Hospitality Group
Room Service Manager
Name: Mr Imdadul
Phone: +971 56 592 5199
Email: imdadulk@palacehotels.com
Timeline
In Room Dining Order Taker
Emaar Hospitality Group
12.2023 - 09.2025
Room Service Order Taker
Saadiyat Rotana Resort And Villas
12.2022 - 11.2023
Waitress
Nando's Chicken Restaurant
01.2019 - 01.2022
High Certificate - Computer Hardware and Software
UMFOLOZI TVET COLLEGE
High school Diploma - Grade 12
TISAND TECHNICAL HIGH SCHOOL