Shubham Singh
Palampur,India
Summary
Accomplished IT professional with extensive expertise in Cisco Meraki Firewall Administration, SD-WAN, and VPN technologies. Demonstrates proficiency in network administration, including LAN/WAN design, VLANs, and firewall rule management. Skilled in cybersecurity best practices and IT security management, with a strong focus on disaster recovery planning and information security policies. Adept at network monitoring and security audits, ensuring robust IT infrastructure. Proven ability to lead projects with effective communication, teamwork, and time management skills. Committed to enhancing business intelligence through innovative marketing strategies and customer relationship building.
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant Manager – IT
Dilip Buildcon Ltd
Bhopal
03.2025 - 11.2025
- Lead end-to-end IT infrastructure projects including MPLS to SD-WAN migration across 100+ sites.
- Designed and deployed network security architecture using Cisco Meraki and Trend Micro Vision One.
- Configured VLANs, port trunking, and loop avoidance protocols.
- Supported VPN, firewall rules, and cloud/on-premise systems with 24/7 uptime SLAs.
- Updated LAN/WAN diagrams and fine-tuned firewall policies.
- Reduced downtime by identifying risks and implementing corrective actions.
Senior Executive – IT
Dilip Buildcon Ltd
Bhopal
06.2021 - 02.2025
- Managed Cisco Meraki deployments across remote sites.
- Layer 2 and 3 network troubleshooting and optimization.
- Coordinated with vendors and contributed to disaster recovery planning.
- Streamlined company policies for improved staff productivity.
- Identified growth opportunities, leading to business expansion.
- Negotiated favourable contracts for maximised profit margins.
- Streamlined operations by integrating latest technology solutions in daily tasks .
Executive – IT
Dilip Buildcon Ltd
Bhopal
04.2019 - 05.2021
- Supported network and security systems.
- Implemented new setups and cabling infrastructure.
- Maintained monitoring tools and assisted firewall configurations.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Engineered data-driven decision-making processes, fostering culture of agility and adaptability within leadership team.
Desktop and Support Engineer
Future Focus Infotech Pvt Ltd
Goa
03.2018 - 04.2019
- Troubleshot desktop and network issues.
- Maintained systems, user accounts, and printing services.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
- Maintained accurate and detailed records of customer interactions and solutions.
- Provided expert guidance to end-users on software and hardware-related concerns.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Held training sessions for end-users to enhance overall technical proficiency.
- Conducted remote and on-site technical assistance to resolve hardware and software issues.
Education
Training - 2017 - Hardware And Software Engineering
Hi-Tech Institute
New Delhi09.
Bachelor of Computer Applications - BCA
Subharti University
Meerut10.2023
Skills
- Cisco Meraki Firewall Administration
- Trend Micro Vision One
- SD-WAN
- VPN
- Third-Party IPsec Tunnel Configuration
- LAN/WAN Design
- VLANs
- Firewall Rule Management
- Network Diagram Architecture
- Network Monitoring
- Security Audits
- Policy Design
- Information Security Policies
- Network Administration
- IT Security Management
- Cybersecurity Best Practices
- Disaster Recovery Planning
- Teamwork
- Marketing strategies
- Product display creativity
- IT Proficiency
- IT infrastructure understanding
- Time efficiency
- Business intelligence tools
Certification
- CMNA (Certified Meraki Networking Associate)
- CCNA (Routing & Switching)
- Cisco Meraki Network Engineer: Fundamental (CMNE-F)
- CCST Networking – Cisco Certified
- CCST Cybersecurity – Cisco Certified
- Google Cybersecurity Professional
- Cisco Umbrella Training
- Mastering the Cisco Meraki MS
- Cloud Switching and Wireless – Cisco Meraki
- Meet Meraki: Platform + Products – Cisco Meraki
- Operating Cloud Networks (Security, SD-WAN, Switching, Wireless) – Cisco Meraki
- Ethical Hacker – Cisco Networking Academy
- Trend Micro Certified Professional
- Certified Cyber Warrior – HackingFlix Academy
- Privacy Law and Data Protection
- Penetration Testing, Threat Hunting, and Cryptography
Languages
Hindi
Native
English
Fluent
Timeline
Assistant Manager – IT
Dilip Buildcon Ltd
03.2025 - 11.2025
Senior Executive – IT
Dilip Buildcon Ltd
06.2021 - 02.2025
Executive – IT
Dilip Buildcon Ltd
04.2019 - 05.2021
Desktop and Support Engineer
Future Focus Infotech Pvt Ltd
03.2018 - 04.2019
Training - 2017 - Hardware And Software Engineering
Hi-Tech Institute
Bachelor of Computer Applications - BCA
Subharti University