Gehan Ahmed Mahmoud

• Leading digital transformation initiatives for Health & Safety, Fleet Tracking, and Inspection Systems across multiple departments.
• Driving AI enhancements for internal and external audit and implementing automated validation in LMS and DM services to reduce backend user involvement.
• Managing requirement gathering, prioritization, and stakeholder alignment for key smart services.
• Overseeing integration with external entities such as DET and Free Zones to enhance interoperability.
• Serving as Project Manager for the Agriculture Labware Automation project, successfully delivered to production and actively used.
• Coordinated centralized inspection systems covering sixteen departments, streamlining workflows and improving reporting.
• Managed LMS and Health & Safety digital transformation, including BRD preparation, vendor evaluation, and process automation.

• Di• Digital Channels & Product Ownership
   Product Owner for E-Signature System, implementing secure digital signatures with HSM integration.
   Led product vision, backlog prioritization, roadmap, and lifecycle management from requirement analysis to go-live.
  • Credit & Debit Card Projects
   Senior System Analyst / Project Coordinator for Etihad Guest Credit Card and Talabat Credit & ATM Cards, managing UAT, vendor coordination, and production deployment.
   Delivered Emirati Accounts launch with tailored privileges, full testing, and production readiness.
  • Core Banking & Payment Systems
   Enhanced ICCS (Image Cheque Clearing System), DDS (Direct Debit System), and SWIFT integrations for payment automation and reconciliation.
   Supported Balance of Payments reporting and Bespoke systems for Central Bank compliance.
  • System Analysis & Stakeholder Management
   Conducted requirement workshops across Cards, Payments, Operations, Compliance, and Risk.
   Translated business requirements into functional specifications, interface diagrams, and UAT scenarios.
   Provided post-implementation support, defect analysis, and enhancement planning for digital and core banking systems.
  • Key Achievements
   Launched ADCB’s first enterprise E-Signature solution.
   Delivered two high-profile card programs (Etihad Guest, Talabat) within schedule and budget.
   Enhanced SWIFT, ICCS, and DDS integrations, improving transaction automation and accuracy.

• Web Service Integration Developer between Oracle Team and any integration with external application like DHL, Mobile Applications, and Fanar... etc. through services like legacy web service, WCF services and Web API Services.

• Senior Developer and System analyst in different business requirements related to

Phoenix Core banking.

• Product Support Specialist for Core Banking System “Phoenix” and supporting other banking services provided for the Caribbean Islands and other countries in Africa and Asia.
• Acting as Technical Team Leader for some projects in “Ethix Collect” and “IBS – Islamic Banking System” for Development Unit.



• Investigating customer issues.
• Requirements gathering

• Understanding Banking Business reflects Phoenix Business.

• Requirements gathering, design solutions and workarounds for bug fixing.
• Using .Net Technologies, Centura (Gupta) development tool

• Strong Experience in Reporting Services: Microsoft SQL Server, Reporting Services & Crystal Reports &SQR &QRP.

• Good Experience in SAP Business Object Reporting. Good Experience in Islamic Banking Business.

• Building impact analysis documents to improve keeping tracks of the investigation, design and solving phase for bugs fixes.

• Strong Experience in Customer Support level 2, 3 in Phoenix Core banking like nightly tasks.

• Ethix Web Collect working with (MVVM – Nhibernate- Bootstrap-SQL 2014) as senior .net Developer with team leading roles.

• Good Experience in Islamic Banking Business.