Gelan Khattab
Sahari village Ras Alkhor Dubai
Summary
-Organised and efficient administration professional with an administration background and wide-ranging business support experience. -Having worked across numerous administration functions including (receptionist and secretary) I have gained extensive skills in solving problems.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (UK Account – Vodafone)
Concentrix
Cairo, Egypt
01.2025 - 01.2026
- Managed high-volume inbound calls for Vodafone UK customers, ensuring prompt and accurate service
- Resolved customer inquiries related to billing, technical issues, and services
- Achieved high customer satisfaction through clear and effective communication
- Adhered to company procedures and service standards, delivering consistent quality support
- Documented customer interactions and updated system records accurately
Customer Support (Technical Support)
Careem
Cairo, Egypt
01.2023 - 01.2025
- Delivered technical assistance to troubleshoot and resolve customer issues promptly
- Ensured high customer satisfaction by communicating effectively and addressing concerns
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Receptionist
Green City International School
Cairo, Egypt
01.2021 - 01.2023
- Oversaw front desk operations and facilitated daily communications to ensure smooth visitor experience
- Coordinated appointments and managed visitor interactions to support efficient school operations
- Provided administrative support to school staff and management
- Assisted in scheduling, reporting, and coordination tasks
- Supported organisation of school events and streamlined internal communication to enhance staff collaboration
- Supported school owner with administrative tasks
Hebrew Translator
Freelance
Cairo, Egypt
06.2018 - 10.2020
- Translated diverse range of books and documents from Hebrew to Arabic, enhancing accessibility for Arabic-speaking audiences
- Collaborated in translating a published book for Dubai-based publishing house, ensuring cultural relevance and accuracy
- Wrote and edited engaging articles for online publications, improving reader engagement and content quality
Education
Bachelor’s degree - Hebrew department
Cairo university
Egypt01-2020
Skills
- Customer relationship management
- Verbal and written communication
- Digital Literacy: Proficiency in Microsoft Office
- Effective problem-solving
- Team collaboration
- Quick adaptability
- Task prioritisation
- Proactive leadership
- Data-driven analysis
Languages
Hebrew
Proficient
C2
English
Advanced
C1
Arabic
Proficient
C2
Spanish
Elementary
A2
Timeline
Customer Service Representative (UK Account – Vodafone)
Concentrix
01.2025 - 01.2026
Customer Support (Technical Support)
Careem
01.2023 - 01.2025
Receptionist
Green City International School
01.2021 - 01.2023
Hebrew Translator
Freelance
06.2018 - 10.2020
Bachelor’s degree - Hebrew department
Cairo university