Gemmabel Padilla
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in executive assistance and office administration, adept at vendor coordination and resource management. Demonstrates proficiency in calendar and meeting scheduling, IT support, and SharePoint management. Skilled in customer experience reporting, budget tracking, and expense control, with a strong focus on strategic communication and liaison. Committed to compliance and governance oversight, aiming to leverage skills in a dynamic environment to drive organisational success.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Executive Assistant – Middle East Africa, European Union, and CIS Countries
IDP Education LLC
Dubai
09.2023 - 07.2025
- Provided high-level operational support to Regional Director across UAE, Oman, Pakistan, KSA, Egypt, Turkey, and Africa.
- Led coordination of CX initiatives, driving data-driven improvements in customer experience.
- Collaborated with global teams to resolve IT issues and enhance digital operations.
- Managed calendar, travel, procurement, and meeting logistics; prepared agendas and action trackers.
- Maintained SOP records and contract documentation; supported D2D processes and KPI alignment.
- Delivered comprehensive administrative support to IDP staff with a focus on accuracy.
- Facilitated business trips and visa processes for seamless regional operations.
- Managed SharePoint data compliance and contributed to Compliance Steering Committee.
- Handled confidential documents securely, maintaining privacy and trustworthiness within the firm.
- Implemented new document management systems, improving data accessibility and security within the firm.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
Administrative Executive – MEA CIS
IDP Education Ltd
Dubai
05.2017 - 08.2022
- Delivered high-level administrative support to Regional Director and direct staff across UAE, KSA, Egypt, Turkey, Pakistan, Canada, and Latin America.
- Organized regional meetings, travel logistics, and client engagements to enhance operational efficiency.
- Coordinated executive travel, reducing stress and improving scheduling accuracy.
- Streamlined office procedures by implementing a new filing system for better document management.
- Promoted adherence to company policies and supported a compliant work environment.
- Managed senior executives’ schedules, ensuring seamless coordination and zero conflicts.
- Supported onboarding and recruitment efforts to strengthen regional workforce.
- Maintained office inventory and liaised with vendors to ensure smooth operations and safety.
Administrative Assistant – Gulf
IDP Education Ltd
Dubai
01.2015 - 05.2017
- Provide comprehensive administrative support to the Country Director and direct reports, including travel coordination, meeting organization, and office operations.
- Maintain HR records, contracts, SOP communications, and employee leave tracking; proactively manage contract renewals and ensure compliance with Gulf labor laws.
- Prepare meeting minutes and action items; support internal communications and coordinate system updates with corporate teams.
- Maintain and share monthly web inquiry reports for UAE, Bahrain, Kuwait, and Oman from 2015 to 2018, ensuring timely follow-up and cross-office visibility.
- Foster collaboration between administrative and operational teams to improve efficiency and support strategic goals across the Gulf region.
Office Administrator | Nurse
Emirates Home Nursing LLC
Dubai, United Arab Emirates
10.2012 - 10.2014
- Supervised and guided administrative assistants; supported management with meeting coordination, agenda preparation, and confidential documentation.
- Managed scheduling and daily coordination of 150 nurses and drivers, ensuring smooth operations and timely bookings.
- Maintained HR records, processed employee benefits (leave passage, medical insurance), and acted as the key contact for staff HR concerns.
- Oversaw office maintenance, supply inventory, and tracked renewals for trade licenses, fleet registrations, nurse licenses, and safety equipment.
- Handled customer communications, prepared quotations, negotiated discounts, and ensured accurate invoicing and payment tracking.
- Ensured compliance with health and safety regulations at all times.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Resolved customer queries promptly for improved client satisfaction.
- Coordinated logistics for special events, resulting in successful company functions.
- Prepared reports meticulously for accurate record-keeping purposes.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Managed daily scheduling to facilitate organised operations.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Fostered a positive work environment with clear communication skills.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Enhanced team efficiency for seamless workflow management.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Streamlined office operations by implementing effective filing systems.
Private Nurse / Personal Assistant
Zeid Omar Bulos – Zumot Family
Amman
06.2010 - 05.2012
- Coordinated essential care, equipment, and appointments throughout pregnancy, ensuring smooth support for both mother and child.
- Supervised neonatal care and established routines focused on safety, nutrition, and health needs.
- Provided postnatal education and guidance on breastfeeding, bathing, and early parenting during the first month after delivery.
Sales Representative
Floor Center
Quezon City
05.2009 - 04.2010
- Built and maintained strong relationships with current and prospective clients across the country driving consistent business growth.
- Supported sales growth by developing tailored proposals, negotiating pricing, and resolving customer concerns to ensure satisfaction and retention.
- Conducted market research and client outreach through calls, visits, and presentations to identify new opportunities and expand customer base.
- Collaborated with cross-functional teams—marketing, logistics, and technical services—to align sales strategies and enhance operational efficiency.
- Delivered regular reports on customer needs, competitive activity, and sales performance; participated in trade shows and conventions to boost brand visibility.
Skin / Sales Consultant
SLIMMERS WORLD INTERNATIONAL
Quezon City
07.2008 - 04.2009
- Delivered personalized consultations and product recommendations to meet customer needs.
- Boosted monthly sales by over 230%, growing from ₱300K to ₱1M in 6 months through strategic efforts.
- Strengthened customer relationships through consistent follow-ups and efficient service handling.
Personal Assistant – General Manager
City Assessor’s Office
Caloocan City
01.2007 - 06.2008
- Facilitated communication by distributing information and handling correspondence efficiently.
- Managed inventory levels by checking supplies, placing orders, and verifying receipts.
- Maintained office schedule to ensure smooth operations.
- Updated HR records and organised employee files accurately.
- Developed annual leave records for employees to track holidays taken.
- Reported employee issues to General Manager for prompt resolution.
- Issued offer letters and contracts to new employees upon General Manager's approval.
- Coordinated staff updates and system enhancements with corporate members as necessary.
Cashier (working student)
Chowking Nepo Mall
Dagupan City
11.2004 - 04.2005
- Delivered exceptional customer service, enhancing satisfaction and loyalty.
- Provided accurate and swift service to maximise sales opportunities.
- Fostered strong relationships with colleagues to promote teamwork.
- Assisted in preparing and completing accurate physical inventory records.
Education
Bachelor's degree - Nursing
Lyceum Northwestern University
Philippines 06.2003 - 03.2007
Skills
- Executive assistance and office administration
- Vendor coordination and resource management
- Calendar and meeting scheduling
- IT support and SharePoint management
- Customer experience reporting
- Budget tracking and expense control
- Strategic communication and liaison
- Compliance and governance oversight
Languages
English
Intermediate
Accomplishments
- Spotlight Award Recipient
Honored with the Spotlight Award in 2017, 2018, and 2023, recognizing consistent excellence and dedication across regional operations. - CFO Award – FY24 Fin PX Tech Awards
Celebrated as part of the MEA Regional Compliance team for outstanding contributions to financial process excellence and cross-functional collaboration. - Greener Future Initiative
Played a key role in the digital business card transformation, significantly reducing paper waste and promoting sustainability. Recognized through the Regional Team nomination and internal communications. - Marketing Magic Team Award
Contributed to the award-winning Marketing Team, recognized for impactful campaigns and customer-led content strategies that elevated brand visibility and engagement. - Best Event Award
Supported the team that won Best Event, contributing to planning, coordination, and execution that delivered an exceptional experience.
Certification
Completed multiple targeted learning programs to enhance executive support capabilities across MEA, EU & CIS regions:
- Executive Leadership & Strategic Support – Administrative Professional Foundations, Goal Setting with OKRs
- Customer Experience & Communication – Creating a Positive Customer Experience, Grammar Girl’s Writing Tips
- Digital Transformation & AI Governance – Introduction to AI Governance, Introduction to IT Architecture
- Negotiation & Productivity – Mindsets for Negotiation Success, Nano Tips for Microsoft Office
Affiliations
Passionate about travel and culinary experiences. Enjoy discovering new cultures, supporting sustainability initiatives, and engaging in creative event planning.
Timeline
Executive Assistant – Middle East Africa, European Union, and CIS Countries
IDP Education LLC
09.2023 - 07.2025
Administrative Executive – MEA CIS
IDP Education Ltd
05.2017 - 08.2022
Administrative Assistant – Gulf
IDP Education Ltd
01.2015 - 05.2017
Office Administrator | Nurse
Emirates Home Nursing LLC
10.2012 - 10.2014
Private Nurse / Personal Assistant
Zeid Omar Bulos – Zumot Family
06.2010 - 05.2012
Sales Representative
Floor Center
05.2009 - 04.2010
Skin / Sales Consultant
SLIMMERS WORLD INTERNATIONAL
07.2008 - 04.2009
Personal Assistant – General Manager
City Assessor’s Office
01.2007 - 06.2008
Cashier (working student)
Chowking Nepo Mall
11.2004 - 04.2005
Bachelor's degree - Nursing
Lyceum Northwestern University
06.2003 - 03.2007
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