Generose Cruz
Bur Dubai
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Store Manager
Damas Jewellery LLC
09.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Ensure the high level of security and vigilance in store.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Asstistant Manager
Damas Jewellery
09.2018 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sales Consultant
Damas Jewellery
09.2014 - 09.2018
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Jewellery trends innovations and technological advancements through continuous training.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Fragrance Advisor
Ajmal International Perfumes
Fujiarah, Dubai
12.2011 - 07.2014
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
Sales Associate
Macro Global Company
Manila, Philippines
06.2008 - 10.2011
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Business Administration
Jaipur National University
Dubai03.2022
Associate of Science - Associates Computer Technology
Datamex Computer College
Manila Philippines03.2011
Associate of Applied Science - Caregiving
ACTEC
Manila Philippines05.2006
Skills
- Develop Policies
- Revenue Generation
- Security System Monitoring
- Project Management
- POS Inventory System Operation
- Multitasking and Organization
- Stock Management
- Leadership Development
- Performance Monitoring and Evaluation
- Policies and Procedures
- Operations Management
- Retail Merchandise Quality Standards
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
French
Beginner (A1)
Additional Information
- Microsoft word
- Microsoft Excel
- Power Point
- Driving
Timeline
Store Manager
Damas Jewellery LLC
09.2021 - Current
Asstistant Manager
Damas Jewellery
09.2018 - 08.2021
Sales Consultant
Damas Jewellery
09.2014 - 09.2018
Fragrance Advisor
Ajmal International Perfumes
12.2011 - 07.2014
Sales Associate
Macro Global Company
06.2008 - 10.2011
Bachelor of Science - Business Administration
Jaipur National University
Associate of Science - Associates Computer Technology
Datamex Computer College
Associate of Applied Science - Caregiving
ACTEC
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