Summary
Overview
Work History
Education
Skills
References
Timeline
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Geneva A. Galvan

Geneva A. Galvan

Quezon City,Philippines

Summary

A dynamic and highly organised hospitality professional with proven success in a Forbes Five-Star luxury property. Thrives in fast-paced, high-pressure environments while consistently delivering service excellence. Recognized for exceptional interpersonal skills, proficiency in financial transaction management, and expertise in restaurant management systems. Skilled in multitasking and maintaining strong organizational standards, with the ability to work independently and efficiently. Committed to upholding luxury service standards and operational excellence.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant Supervisor

Solaire Resort North
Quezon City, Metro Manila , Philippines
04.2024 - 04.2025
  • Oversaw daily operations of a high-volume all-day dining restaurant with a seating capacity of 418, ensuring seamless service delivery in alignment with Forbes Five-Star standards.
  • Supervised and mentored a diverse team of 52 associates across front-of-house positions, fostering a culture of excellence, accountability, and continuous improvement.
  • Coordinated shift schedules, floor assignments, and guest flow management to maintain optimal efficiency during peak hours and special events.
  • Collaborated with the culinary and various departments to ensure timely service and consistent food quality, enhancing guest satisfaction and loyalty.
  • Conducted daily briefings, performance feedback sessions, and on-the-job coaching to uphold service consistency and team engagement.
  • Handled guest concerns with professionalism and empathy, achieving high satisfaction scores and repeat patronage.
  • Supported inventory management, cashiering audits, and compliance with hygiene and safety regulations.
  • Played a key role in training and onboarding new team members, aligning them with brand standards and operational protocol

Higher Duty

Solaire Paranaque City
Paranaque City, Metro Manila, Philippines
10.2014 - 04.2024
  • Served as the first point of contact at Waterside, a Mediterranean restaurant renowned for its curated tapas offerings and an extensive 700-bottle wine cellar.
  • Delivered a warm and personalized guest welcome aligned with Forbes Five-Star service standards, creating memorable first impressions and fostering guest loyalty.
  • Expertly managed reservations, VIP guest preferences, and floor plans to ensure a seamless flow of service within a 78-seat dining space, especially during peak hours and exclusive wine-pairing events.
  • Collaborated closely with restaurant management and sommelier to coordinate special seatings, private dining experiences, and wine-focused promotions.
  • Mentored junior hosts and new team members on luxury hospitality protocols, guest engagement, and systems such as OpenTable and SevenRooms.
  • Demonstrated strong leadership potential, leading to promotion to Senior Team Leader, assuming supervisory responsibilities over a 25-member front-of-house team.
  • Supported floor operations by aligning team roles, resolving guest concerns promptly, and maintaining smooth communication between service and culinary teams.
  • Actively contributed to the restaurant’s continued recognition under the Forbes service evaluation framework through consistent delivery of exceptional guest experiences.

Education

Bachelor of Science - Hotel & Restaurant Management

Asian College
Quezon City, Metro Manila, Philippines
04.2010 - 06.2014

Skills

  • Proven ability to perform effectively in high-pressure, fast-paced environments
  • Exceptional communication and interpersonal skills, ensuring seamless guest interactions
  • Proficient in financial transaction management and advanced restaurant management systems
  • Highly adept at multitasking while maintaining accuracy and attention to detail
  • Self-motivated and capable of working independently with minimal supervision
  • Strong organisational and time management skills, ensuring smooth daily operations

References

Rebecca Singson 

Fresh Restaurant Manager

Solaire Resort North, Quezon City, Metro Manila Philippines

Tel: +63 966-318-9059

E-mail: rebeccasingson@solaireresort.com


Joel Clark Martin, 

Restaurant Manager 

The Ritz-Carlton Ras Al Khaimah Beach, Ras Al Khaimah, United Arab Emirates

Tel: +63 936-990-2920

E-mail: JoelClark.Martin@ritzcarlton.com


Renezar Dollente

 Restaurant Manager 

Solaire Resort North, Quezon City, Metro Manila Philippines

Tel: +63 926-755-0142

E-mail: renezardollente@solaireresort.com

Timeline

Restaurant Supervisor

Solaire Resort North
04.2024 - 04.2025

Higher Duty

Solaire Paranaque City
10.2014 - 04.2024

Bachelor of Science - Hotel & Restaurant Management

Asian College
04.2010 - 06.2014

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Geneva A. Galvan