GENEVIVE DIAS
Dubai,UAE
Summary
Dynamic and industrious professional with a strong foundation in creative problem-solving and team leadership. Demonstrates exceptional decision-making capacity and time efficiency, ensuring optimal outcomes in customer-oriented environments. Committed to maintaining high standards of email etiquette and responsibility, while fostering an optimistic and confident approach to challenges. Aspires to leverage skills in a role that values creativity and efficiency, contributing to organisational success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Specialist/procurement
Hafele Middle East Trading LLC
01.2024 - 04.2025
- Managed end-to-end logistics operations, ensuring seamless coordination from order confirmation to delivery.
- Analyzed order volumes for optimal movement, secured necessary approvals, and sourced competitive quotes from multiple freight forwarders.
- Negotiated advantageous rates and preferred carrier options for air and sea freight, including LCL and FCL shipments.
- Evaluated and selected top three freight quotes based on cost, routing, and turnaround time to meet tentative delivery deadlines.
- Conducted negotiations for regular lane movements with global and local forwarders, securing quarterly and semi-annual RFQ’s.
- Monitored all shipments, proactively communicated transit updates or delays to internal teams and customers.
- Coordinated with warehouse operations for efficient management of inbound logistics and accurate cost allocation per Purchase Order in SAP.
- Maintained comprehensive volume reports for both stock and direct order shipments.
- Facilitated export processes by applying for Certificates of Origin for land transport to GCC lanes through the Dubai Chambers portal.
- Verified and approved freight forwarder invoices for timely accounts payable processing.
- Managed express shipments through DHL, FedEx, and UPS for urgent and small orders.
- Engaged in weekly coordination calls with Hafele GCC colleagues to discuss movement types, consolidation, and budget adherence for project cargo.
- Participated in monthly meetings with Procurement and Sales heads to ensure smooth operations and meet volume forecasts.
- Fostered daily team interactions to address challenges and provide support as needed.
Air Logistics Customer Care Specialist
Kuehne + Nagel L.L.C.
02.2022 - 10.2023
- Company Overview: Caterpillar, Al Shaya, Fischer FZE, Grundfos FZE, Legrand FZE, Advanced Watertek LLC Terra Technologies LLC, GE Grid LLC, Jeap Trading LLC (Hafele Kitchens), Camptech FZE, United Supplies LLC. Lenovo, Rolls Royce & Other aviation customers, Emirates Engineering & Schuco MEA FZE.
- Expertly managing Air Import, Cross Trades, Aviation, and AOG shipments.
- Coordinating end-to-end logistics solutions and providing tailored quotes to meet customer needs.
- Maintaining accurate weekly tonnage reports and shipment trackers for sales and cash accounts.
- Conducting quarterly face-to-face meetings with customers to discuss volumes, invoicing, operational challenges, and opportunities for business expansion.
- Caterpillar, Al Shaya, Fischer FZE, Grundfos FZE, Legrand FZE, Advanced Watertek LLC Terra Technologies LLC, GE Grid LLC, Jeap Trading LLC (Hafele Kitchens), Camptech FZE, United Supplies LLC. Lenovo, Rolls Royce & Other aviation customers, Emirates Engineering & Schuco MEA FZE.
Customer Service/Pricing
IVK Manuport Logistics LLC
01.2021 - 01.2022
- Routing shipments from end to end with network Agents.
- Quoting customers with various carrier options as per the requirement of budget, transit and shipment location for import, export or cross trades destination required.
- Following up with customers for feedback on unconfirmed quotes, coordination with overseas agents, carrier, and carrier agents for freight quotes.
- Monthly reporting for quote conversions and percentage on volumes moved.
Customer Service Specialist
Danzas AEI Emirates LLC
Dubai
11.2017 - 01.2021
- Customer Relations Specialist, especially trained to handle Engines, APU’s, aircraft parts, Thrust Revers-er, Landing Gear, and In-flight services for Emirates Airlines, and Flydubai worldwide, which includes operational procedure, documentation requirements and customs process.
- Handling contract logistics customers for end-to-end process imports as well as exports pertaining to Air, Sea and local transportation.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Meeting all client requirements according to proposed timelines. Responsibility involves complete business activities of customer’s strategic and day to day operations.
- Provide quality logistics customer service with prompt responses to all queries, ensure smooth execution of the shipments and timely delivery and provide effective issue resolution.
- Collaborating with the sales team to maximize profit by up-selling or cross-selling. Ensure timely bookings.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Managing communications between key clients and internal teams.
- Effective communications with airlines, shipping lines, Dubai Municipality, Customs, Shipper, EK/DHL stations for shipments status, resolving issues, documentation, credit notes, deliveries, etc. thereby developing profitable, long-term relationships and ensuring customer satisfaction.
Education
Bachelor of Art -
Pune University
01.2002 - 01.2005
Skills
- Confident
- Optimistic
- Creative
- Responsible
- Industrious
- Efficient
- Decision making capacity
- Customer oriented
- Time efficiency
- Email etiquette
- Problem-solving
- Team Leadership
Personal Information
- Date of birth: 02/25/82
- Marital status: Married
- Visa status: Residence Visa
Timeline
Customer Service Specialist/procurement
Hafele Middle East Trading LLC
01.2024 - 04.2025
Air Logistics Customer Care Specialist
Kuehne + Nagel L.L.C.
02.2022 - 10.2023
Customer Service/Pricing
IVK Manuport Logistics LLC
01.2021 - 01.2022
Customer Service Specialist
Danzas AEI Emirates LLC
11.2017 - 01.2021
Bachelor of Art -
Pune University
01.2002 - 01.2005
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