GENI PADMALAYAM
Dubai,UAE
Summary
Dynamic and results-driven professional with over 10 years of experience in optimizing sales processes, enhancing customer relationships, and driving revenue growth. Demonstrated success in managing sales operations, coordinating team activities, and implementing effective strategies to consistently exceed targets. Skilled in analyzing market trends and customer needs to create tailored solutions that foster long-term partnerships. A strong communicator and problem solver with exceptional organizational abilities, committed to delivering high-quality service and ensuring seamless collaboration between sales teams and clients.Known for keen attention to detail and strong decision-making
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work history
Sales Coordinator
Bluetech Marine Services LLC
Ajman, UAE
07.2024 - Current
- Completed quotation requests swiftly and accurately as per company deadlines
- Produced sales reports informing team on performance and opportunities.
- Integrated CRM system to enhance customer data handling and sales activities
- Analyzed sales reports to optimize sales strategies
- Built and maintained robust client relationships to promote ongoing business engagement
- Performed administrative tasks, including processing sales orders and issuing invoices.
- Improved sales portfolios via strong internal and external customer communication
- Resolved customer issues to enhance client satisfaction
- Coordinated daily sales activities and managed schedules for team efficiency
- Maintained expert knowledge of company products and services to enhance client promotion
- Reported sales progress and identified requirements to meet monthly targets
- Coordinated with credit control to ensure customer accounts were current
- Maintained an up-to-date knowledge of industry developments and competitor activity.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Conducted research and compiled data for consideration in strategic planning sessions.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
SENIOR ADMINISTRATIVE ASSISTANT
PTC System (S) Pte Ltd
Singapore
05.2014 - 12.2023
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Receiving and processing purchase orders
- Issuing sales transaction invoices
- Worked closely with others to accomplish timely invoicing and accounts receivables
- Compiling monthly sales reports
- Expediting orders through internal liaison
- Directing feedback from customers to relevant departments
- Ensuring project deadlines are met
- Undertaking project tasks as required
- Documenting and following up on important actions and decisions from meetings
- Maintaining and updating sales and customer records
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Supporting the sales department with other administrative tasks, if requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team's progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Facilitate the claims procedure for marketing development funds
- File all summary reports once in month and on scheduled time
- Trained new staff in company procedures, operational best practices and computer software
- Managed document control duties to reduce errors and maintain accurate records
- Organised and stored hardcopy files
- Performed administrative tasks, document management and report development for inter-departmental use
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
IT TRAINING SOLUTION CONSULTANT
Bhavyam Infotech sister concern of Nityo Infotech
Singapore
08.2013 - 04.2014
- Responsible for acquiring business for end to end e-learning/classroom solutions
- Market Research on potential companies for Vendor tie up's for with companies in Malaysia, Singapore, Indonesia, Thailand, and Hongkong & Philippines
- Lead Generation (via Social Media, Networking etc.)
- Locate business potential accounts & Consultative sales by relating customers' business challenges
- Maintain existing relationships in assigned accounts, ensuring business continuity and expansion
- Coordinating with Candidates, Trainer, Finance and HR teams to execute the Training flawlessly end to end
- Handle the entire sales cycle - Prospect requirement mapping, product recommendation, Pipeline mapping, handling RFP/RFQs, proposal building, prepare required reports, cost analysis, negotiations and closure of deal
- Analyze market trends; recommend changes to marketing and business development strategies based on analysis and feedback
- Keep track of competition activities in the Region
EXECUTIVE -RESERVATIONS
THY Grace International's Cocokerala
Cochin, India
04.2010 - 07.2012
- Improved business revenue through strategic hotel marketing and promotional activity
- Actioned customer feedback to improve hotel services and facilities
- Maintained strict security standards to protect guests
- Monitored hotel market pricing and activity to remain competitive
- Delivered high level of service to customers in effort to build upon future relationships
- Formed and sustained strategic relationships with clients
Education
BCOM - Computer Application: Commerce
Mahatma Gandhi University
Diploma - IATA
Chavara School Of Studies
Skills
- Contributed to team success through strong cooperation and support
- Applied analytical skills to optimise processes
- Led teams to achieve project milestones
- Delivered clear and concise communication
- Demonstrated strong multitasking abilities under pressure
- Managed multiple projects simultaneously with strong time management skills
- Managed electronic and physical files effectively
- Specialised in organising digital files effectively
- Ensured confidential handling of sensitive information
- Ensured compliance with data protection regulations
- Performed detailed report evaluations for enhanced decision-making
- Coordinated back office activities to improve workflow
- Demonstrated expertise in MS Office Suite applications
- Optimised workflows using Microsoft Teams and SharePoint
- Proficient in using Netsuite, FACT, and Deskera for accounting/CRM tasks
- Specialised in Amadeus & Galileo software for travel industry solutions
- Implemented streamlined procedures to boost performance
- Conducted routine database maintenance for seamless operations
- Processed purchase requisitions efficiently
- Effectively prioritised tasks to achieve departmental goals
- Handled numerous tasks simultaneously
- Demonstrated strong interpersonal and communication aptitude
- Customer service expert
- Safe driving expert
Languages
English
Malayalam
Tamil
Hindi
Timeline
Sales Coordinator
Bluetech Marine Services LLC
07.2024 - Current
SENIOR ADMINISTRATIVE ASSISTANT
PTC System (S) Pte Ltd
05.2014 - 12.2023
IT TRAINING SOLUTION CONSULTANT
Bhavyam Infotech sister concern of Nityo Infotech
08.2013 - 04.2014
EXECUTIVE -RESERVATIONS
THY Grace International's Cocokerala
04.2010 - 07.2012
Diploma - IATA
Chavara School Of Studies
BCOM - Computer Application: Commerce
Mahatma Gandhi University
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