GENNYLYN TANGA AN REVILLEZA
Abu Dhabi
Summary
Dedicated Customer Service Representative and dedicated to providing quality care of ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Hardworking and ready to join my next team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Ruby Fitness
06.2018 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Customer Service Cashier
FMart LLC.
11.2014 - 04.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Receptionist
Makateb International Business Center
03.2014 - 10.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Office Clerk
Mejares Law Office
03.2003 - 10.2004
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Education
No Degree -
Tuyom Elementary School
Tuyom Carcar City PhilippinesCertified Nursing Assistant -
Global Torch
Abu Dhabi, United Arab Emirates10.2022
Computer Secretarial/ Office Management -
Iligan Computer Institute
Iligan City Philippines10.2004
High School Diploma -
Valladolid National High School
Valladolid Carcar City Philippines03.2003
Primary School -
Tuyom Elementary School
Tuyom Carcar City Philippines03.1999
Skills
- Complex transaction processing
- Database entry
- Customer follow-up
- Spreadsheet development
- Billing and Invoicing
- Daily Reporting
- Scheduling appointments
- Documentation and Recordkeeping
- Filing systems
- Verbal and written communication
- Cash Management
- Basic accounting
Certification
- Basic Life Support (BLS Training) HSI Approved, American Safety and Health Institute (Global Torch Abu Dhabi) - September 2022
- Home Care Awareness Seminar Certificate Participation (Global Torch Abu Dhabi) - September 2022
- Health Care Awareness Seminar Certificate Participation (Global Torch Abu Dhabi) - September 2022
Timeline
Administrative Clerk
Ruby Fitness
06.2018 - Current
Customer Service Cashier
FMart LLC.
11.2014 - 04.2018
Receptionist
Makateb International Business Center
03.2014 - 10.2014
Office Clerk
Mejares Law Office
03.2003 - 10.2004
No Degree -
Tuyom Elementary School
Certified Nursing Assistant -
Global Torch
Computer Secretarial/ Office Management -
Iligan Computer Institute
High School Diploma -
Valladolid National High School
Primary School -
Tuyom Elementary School
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