GENOVEVA ALEKSANDROVA
Abu Dhabi
Summary
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Experienced with clinical management, focusing on enhancing patient care and operational efficiency. Utilizes strategic planning and leadership to drive team performance and compliance with healthcare standards. Track record of implementing process improvements and fostering collaborative work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager
Beauty Plus Medical Center
01.2022 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Cosmetic Department Manager
Medical Park Consultants - One Day Surgery
01.2019 - 10.2021
- Performed consultations for patients before scheduling treatments
- Discussed procedures and treatment options with clients
- Executed laser hair removal and microdermabrasion procedures
- Performed special anti-oxidant, acne and microdermabrasion facial services
- Resolved customer complaints and facilitated conflict resolutions
- Entered client information into databases quickly and with minimal errors
- Communicated effectively with management concerning important customer issues
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
Dermatology/Cosmetic Department Manager
The Doctors Medical Center
03.2015 - 01.2019
- Performed consultations for patients before scheduling treatments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Discussed procedures and treatment options with clients.
- Executed laser hair removal and microdermabrasion procedures.
- Developed individualized, therapeutic skin care programs.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
Health Manager/Cosmetologist/Laser Specialist
Prince Specialist Medical Center-One Day Surgery
06.2008 - 09.2015
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Executed laser hair removal and microdermabrasion procedures.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and stayed on top of key deadlines.
Beauty Therapist/Trainer
Spectronix Medical & Aesthetic Equipment/Consultancy
03.2005 - 04.2008
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
MBA - Health Management And Clinical Assistance
Medical University
Sofia, Bulgaria2007
Bachelor of Science - Cosmetology Education/Medical Cosmetic
Medical University
Sofia, Bulgaria2004
High School Diploma -
23 High School Frederique Joliot Curre
Sofia, Bulgaria1987
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Team management
- Patient flow
- Patient records administration
- Clinical education
Certification
- Certificate of Professional Training for Cosmetic - 2004, Sofia, Bulgaria.
- Diploma in Beauty Therapy&Cosmetology-Derma Glo Training Insitute(2 years)- 2005, New York, United States
- Cerificate of training for IPL, LHR, tattoo removal - 2009 ACADEMIE ESTETIQUE, Dubai ,United Arab Emirates.
- Cerificate of Dermarollex Micro neddling System- trained Consultant -2011, Pharma Clinix, London United Kingtom
- Cerificate Mesoesthetic treatment Course-Feb. 2014 Dubai, United Arab Emirates
- Diploma I beauty hait &make up -Nastional board odf vocational Training Education-Artistrypro Academy(1year)- March 2015, Kandivali West,Mumbai
- Master's Degree in Public Health (MPH, MSPH, etc.) – Accredited Schools of Public Health.
Additional Information
- Date of Birth: 27/05/1969
- Place of Birth: Sofia, Bulgaria.
- Marrital Status: Married
- Driving License: UAE
- Languiges:
Bulgarian (Mother Languige)
English Exellent
Russian Exellent
Arabic Well
- Computer Skills: Microsoft Word and Excel
Timeline
Clinical Manager
Beauty Plus Medical Center
01.2022 - Current
Cosmetic Department Manager
Medical Park Consultants - One Day Surgery
01.2019 - 10.2021
Dermatology/Cosmetic Department Manager
The Doctors Medical Center
03.2015 - 01.2019
Health Manager/Cosmetologist/Laser Specialist
Prince Specialist Medical Center-One Day Surgery
06.2008 - 09.2015
Beauty Therapist/Trainer
Spectronix Medical & Aesthetic Equipment/Consultancy
03.2005 - 04.2008
MBA - Health Management And Clinical Assistance
Medical University
Bachelor of Science - Cosmetology Education/Medical Cosmetic
Medical University
High School Diploma -
23 High School Frederique Joliot Curre
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